Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Timeline
Generic

Milana Miller

Bloomington,IN

Summary

Proven track record in enhancing customer satisfaction, notably at At Home, through exceptional customer service and problem-solving skills. Adept at multitasking and organization, I excel in fast-paced environments, demonstrating adaptability and a keen attention to detail. My experience includes mentoring teams to improve performance, contributing to a positive and efficient workplace.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Customer Support Specialist

At Home
Bloomington, IN
02.2024 - Current
  • Upheld high standards of customer services by responding to inquiries, needs and problems.
  • Ensured customer satisfaction through effective communication skills and problem resolution techniques.
  • Maintained current knowledge of store promotions to highlight sales to customers.
  • Helped with purchases and signed customers up for rewards program.
  • Directed trash removal and sanitation procedures to keep aisles and register area organized.
  • Greeted customers and answered any questions they had about the store's products and services.
  • Scanned items and checked pricing on cash register for accuracy.

Disney College Program Intern

Disneyworld
Orlando, FL
05.2024 - 07.2025
  • Monitored surrounding environment constantly to watch for potential risks.
  • Maintained constant surveillance of pool or body of water to appropriately react to emergency situations.
  • Cautioned swimmers regarding unsafe practices and safety hazards.
  • Utilized training, rescue techniques and proper equipment to aid distressed people.
  • Observed sections of assigned water zone of responsibility.
  • Adhered strictly to emergency action plans.
  • Used training and medical supplies to examine injured people and administer first aid.
  • Enforced all safety regulations and posted rules for patrons.

Cashier/Food Preparation Worker

Cacias Bakery
Cherry Hill, NJ
06.2018 - 08.2023
  • Followed company security procedures for handling large sums of money.
  • Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
  • Organized promotional displays or arrange merchandise on counters or tables to promote sales.
  • Assisted customers over the phone regarding store operations, product information and order placement.
  • Offered customers carry-out service at completion of transaction.
  • Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
  • Assisted in unloading delivery trucks containing food supplies.
  • Maintained cleanliness and organization of kitchen equipment and utensils.
  • Pre-cooked certain items to prepare them for final cooking stages.

Waitress/Food Runner

Medford Village Country Club
Medford, NJ
10.2017 - 08.2023
  • Answered questions about menu items, ingredients, and pricing.
  • Took orders for food and drinks and delivered them to guests.
  • Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
  • Explained menu items, describing ingredients and cooking methods upon request.
  • Collaborated with kitchen staff to ensure timely preparation and delivery of orders.
  • Assisted other wait staff members in times of heavy customer traffic.
  • Trained new employees to perform duties.
  • Informed customers of daily specials and signature menu items.
  • Developed positive relationships with regular customers through friendly conversation.

Education

High School Diploma -

Cherry Hill High School Eat
Cherry Hill, NJ
06-2021

Some College (No Degree) - Exercise Science

Indiana University, Bloomington
Bloomington, IN

Skills

  • Customer service excellence
  • Time management
  • Active listening
  • Team collaboration
  • Verbal and written communication
  • Adaptability and flexibility
  • Multitasking and organization
  • First Aid/CPR
  • Relationship building
  • Dependable and responsible
  • Remote office availability
  • Attention to detail

Certification

  • First aid and BLS certified
  • Lifeguard certified

Accomplishments

  • Lifeguard of the month for exceptional service in and out of the water.

Timeline

Disney College Program Intern

Disneyworld
05.2024 - 07.2025

Customer Support Specialist

At Home
02.2024 - Current

Cashier/Food Preparation Worker

Cacias Bakery
06.2018 - 08.2023

Waitress/Food Runner

Medford Village Country Club
10.2017 - 08.2023

High School Diploma -

Cherry Hill High School Eat

Some College (No Degree) - Exercise Science

Indiana University, Bloomington

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Milana Miller