Milana Sharipova
Blaine,USA
Summary
Dynamic and results-driven professional with experience at Bj Silkscreen, excelling in customer relations and complaint resolution. Proven ability to enhance customer satisfaction and optimize operations. Skilled in cash handling and beverage preparation, demonstrating strong organizational skills and attention to detail in fast-paced environments.
Overview
6
6
years of professional experience
2
2
Certifications
Work History
Warehouse Associate
Bj Silkscreen
Ferndale, USA
09.2020 - Current
- Executed loading and unloading of trucks safely and efficiently using pallet jacks and other equipment.
- Optimized space utilization, reorganizing storage layouts to accommodate new product lines.
- Oversaw daily store operations, ensuring seamless functionality and attainment of sales targets.
- Improved customer satisfaction by addressing and resolving concerns promptly and efficiently.
- Drafted clear emails to resolve customer inquiries effectively.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Barista
Mt. Baker Bibleway Camp
Deming, USA
08.2024 - 08.2025
- Brewed espresso and added syrups and steamed milk to craft specialty drinks for customers.
- Showed aptitude in multitasking multiple orders at once while maintaining accuracy in product quality.
- Operated cash registers, handling cash and card transactions accurately to ensure smooth customer service.
- Communicated effectively with customers and coworkers to foster a positive atmosphere and enhance customer experience.
- Welcomed customers and answered questions regarding menu items and preparation methods.
- Assisted with opening and closing tasks, including cleaning café areas and setting up displays to create an inviting environment.
- Adhered to all health codes while preparing specialty beverages according to company specifications.
Education
Some College (No Degree) - Esthetician
Evergreen Beauty College
BellinghamSkills
- Inventory management
- Cash handling
- Safe food handling
- Customer service
- Product knowledge
- Attention to detail
- Organizational skills
- Time management
- Adaptability and flexibility
- Decision making
- Complaint Resolution
- Performance improvement
- Effective communication
- Customer Relations
- Employee relations
Certification
CPR/FirstAid certification
Volunteer Experience
Barista, Mt. Baker Bibleway Camp, Deming, WA, 08/01/24, 08/01/25, Operated cash registers and handled cash and card transactions., Assisted with opening and closing tasks such as cleaning cafe areas or setting up displays., Showed aptitude in multitasking multiple orders at once while maintaining accuracy in product quality., Exhibited excellent communication skills while interacting with customers and coworkers in a professional manner., Welcomed customers and answered questions regarding menu items and preparation methods., Brewed espresso and added syrups and steamed milk to craft specialty drinks for customers., Adhered to all health codes while preparing specialty beverages according to company specifications.
Timeline
Barista
Mt. Baker Bibleway Camp
08.2024 - 08.2025
Warehouse Associate
Bj Silkscreen
09.2020 - Current
Some College (No Degree) - Esthetician
Evergreen Beauty College