Milana Sulaimanova
Hoffman Estates,IL
Summary
Dynamic and results-oriented professional with a proven track record at Royal Family Real Estate, excelling in file organization and exceptional customer service. Leveraged problem-solving skills and multilingual communication to enhance customer satisfaction and streamline office operations. Demonstrated expertise in using point-of-sale systems and ensuring food safety, contributing to team success and operational efficiency.
Overview
3
3
years of professional experience
Work History
Office Clerk
Royal Family Real Estate
Schaumburg, IL
11.2024 - Current
- Copied, sorted and filed records of office activities and business transactions.
- Answered multi-line telephone system and routed calls to appropriate personnel.
- Managed daily office operations and maintained a clean and efficient workspace.
- Provided customer service, addressing inquiries and resolving issues promptly.
- Utilized office equipment such as printers, copiers, and fax machines efficiently.
Server/Host
Mensyoku U.S.A. Inc. (Kitakata Ramen Ban Nai)
Hoffman Estates, IL
11.2021 - 01.2025
- Greeted customers, answered questions and recommended specials to increase profits.
- Responded to ad hoc cleaning duties at end of shift.
- Assisted in training new servers.
- Accurately recorded orders on cash register and point-of-sale system.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Addressed complaints to kitchen staff and served replacement items.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Provided excellent customer service to ensure satisfaction.
- Operated POS terminals to input orders, split bills and calculate totals.
Education
Associate of Science - Nursing
William Rainey Harper College
Palatine, ILSkills
- Telephone reception
- Information verification
- File organization
- Medical terminology
- Team member support
- Exceptional customer service
- Food safety practices
- Point-of-sale system
- Problem solving
- Multilingual communication
- Time management
Languages
Russian
Native/ Bilingual
English
Full Professional
Timeline
Office Clerk
Royal Family Real Estate
11.2024 - Current
Server/Host
Mensyoku U.S.A. Inc. (Kitakata Ramen Ban Nai)
11.2021 - 01.2025
Associate of Science - Nursing
William Rainey Harper College
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