Milani Clark
Park Forest,IL
Summary
Enthusiastic retail team member maintained orderly store, keeping shelves properly labeled. Strong customer service and sales skills backed up by strong product knowledge. Friendly and engaging professional with talents in customer engagement and issue resolution.
Overview
5
5
years of professional experience
Work History
Bookstore Assistant
Follett Higher Education
08.2022 - 04.2024
- Help customers try on or fit merchandise
- Facilitated the processing of special orders, ensuring timely delivery and customer satisfaction.
- Maintained an up-to-date knowledge of industry trends, allowing for informed recommendations to customers seeking new reads.
- Assisted customers with locating desired titles or suggesting alternatives based on personal preferences or interests.
- Contributed to a positive store atmosphere with excellent customer service skills and a welcoming demeanor.
- Trained new employees on store policies and procedures, fostering their professional growth within the company.
- Managed cash register transactions efficiently, ensuring accuracy in financial reporting and minimizing discrepancies.
- Ensured high levels of cleanliness throughout both front-of-house and back areas maintaining an inviting environment that encouraged repeat visits from satisfied clientele.
- Processed payments and returns on company POS system using proper cash-handling procedures.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Collaborated with other staff to support smooth daily operations.
- Researched and ordered new titles to maintain updated store selection.
Sales Associate
Burlington
05.2019 - 08.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Engaged with customers to effectively build rapport and lasting relationships.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
Cashier
McDonald's
04.2019 - 02.2020
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Stocked, tagged and displayed merchandise as required.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
- Promoted store promotions and incentive programs to increase overall sales revenue.
- Improved transaction speed without sacrificing accuracy by staying up-to-date on product pricing changes.
- Performed cash, card and check transactions to complete customer purchases.
- Used POS system to enter orders, process payments and issue receipts.
- Operated cash register to record transactions accurately and efficiently.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
- Identified and resolved discrepancies and errors in customer accounts.
Education
Bachelor of Business Administration - Bussiness
Governor State University
University Park, IL05.2026
High School Diploma -
Rich South
Richton Park, IL05.2022
Skills
- Organizational abilities
- Book Recommendations
- Cash handling proficiency
- Scheduling flexibility
- Literary knowledge
- Stock replenishment
- Store maintenance
- Reading Comprehension
- Promotional support
- Textbook sales
- Creative Thinking
- Decision-Making
- Excellent Written and Verbal Communication
- Organization
- Computer Proficiency and Microsoft Office
Timeline
Bookstore Assistant
Follett Higher Education
08.2022 - 04.2024
Sales Associate
Burlington
05.2019 - 08.2022
Cashier
McDonald's
04.2019 - 02.2020
Bachelor of Business Administration - Bussiness
Governor State University
High School Diploma -
Rich South