Summary
Overview
Work History
Education
Skills
Timeline
Server

Milani Velazquez

Cleveland

Summary

I am self-motivated, reliable, responsible and hard working person who is passionate about my work and family. I can adapt to any situation or job, able to work well both in a team environment as well as using own initiative. Overall a driven individual who isn't afraid to face a challenge!

Overview

7
7
years of professional experience

Work History

Server

Brewdog
08.2022 - Current
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

Bartender

The Blue Palm Latin Restaurant and Lounge
01.2022 - 06.2023
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.

Sales Associate

Prime Communications AT&T
09.2020 - 05.2023
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.

Customer Service

Lowes
04.2018 - 08.2020
  • Provided exceptional customer service, resolving complaints and answering queries promptly.
  • Provided exceptional customer service, answering queries and offering recommendations.
  • Conducted customer service training sessions for new team members.
  • Implemented and developed customer service training processes.
  • Delivered exemplary customer service and warmly greeted guests.
  • Provided exceptional customer service, resolving passenger concerns promptly and professionally.

Education

Brooklyn High School
Brooklyn, Ohio

Skills

  • Strong work ethic
  • Exceptional customer service
  • Cash handling
  • Guest engagement
  • Hospitality service expertise

Timeline

Server

Brewdog
08.2022 - Current

Bartender

The Blue Palm Latin Restaurant and Lounge
01.2022 - 06.2023

Sales Associate

Prime Communications AT&T
09.2020 - 05.2023

Customer Service

Lowes
04.2018 - 08.2020

Brooklyn High School

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Milani Velazquez