Milanis Vergara lebron
Riverview,FL
Summary
Experienced Administrative and Sales professional with a strong work ethic and a proven track record in building company relationships. A clear communicator and adept multitasker with excellent problem-solving and relationship-building skills.
Overview
10
10
years of professional experience
Work History
CEO
Sunflower Family Cleaning Services
04.2021 - Current
- Led the organization by establishing business direction and implementing operational plans to meet goals
- Directed and nurtured a high-performing team, fostering a positive work culture and enhancing employee engagement
- Implemented training programs to enhance staff skills, contributing to improved operational efficiency and customer satisfaction
- Conducted interviews, evaluated candidates, and streamlined onboarding processes for seamless integration of new employees
- Cultivated relationships with key clients, addressing concerns promptly and ensuring a high level of customer satisfaction
- Conducted regular performance evaluations, providing constructive feedback for individual and team improvement
- Formulated and implemented company policies, ensuring alignment with industry regulations, and promoting a safe working environment
- Implemented applicant tracking systems to enhance the candidate experience and streamline hiring workflows.
Inbound Sales Representative
Charter Communications
04.2018 - 06.2021
- Supported team members in upselling products and services, successfully closing sales with customers
- Stayed informed on company offerings and industry trends
- Ensured client satisfaction by offering proactive resolution ideas and providing actionable responses to questions, concerns, or challenges
- Developed effective sales strategies and trained new employees on company procedures and policies
- Collaborated with management and executives, making strategy recommendations based on insights into sales operations.
CSR
Health Net Federal Services
04.2017 - 12.2017
- Answered phone calls, recorded reservations accurately, and confirmed them promptly
- Walked through the dining room during service to ensure guest satisfaction and advised servers and busing staff of specific service needs
- Educated guests on daily specials and menu offerings, facilitating decisions on appetizers, entrees, and desserts
- Checked on all tables at appropriate intervals to refill drinks and respond to requests.
Bank Teller
Wells Fargo
07.2015 - 08.2016
- Received cash and checks for deposit, verifying amounts and endorsements, and examining cash to prohibit acceptance of counterfeit bills
- Recommended bank products and services to current and prospective customers
- Identified customer financial needs, goals, and objectives, offering appropriate financial products to suit their needs
- Responded to and assisted customers with account inquiries and updates
- Demonstrated expertise in identifying and mitigating potential fraud and transaction risks.
Assistant Manager
Villa Pizza
04.2014 - 07.2015
- Emphasized fast, friendly customer service
- Supervised store associates
- Closed the kitchen after each shift, precisely following the closing checklist for kitchen stations
- Communicated and exemplified the company's vision and goals
- Checked on guests to ensure satisfaction with meals and suggested additional items to increase restaurant sales.
Education
Business Administration -
Hillsborough Community College
01.2018
High School Diploma -
Tampa Bay Tech High School
01.2015
Skills
- Customer- and service-oriented
- Strong communication
- Problem Solving
- Fluent Bilingual (English and Spanish)
- Organizational strengths
- Proficient in MS Office and HRIS Systems
- Attention to Detail
- Strong Analytical
Timeline
CEO
Sunflower Family Cleaning Services
04.2021 - Current
Inbound Sales Representative
Charter Communications
04.2018 - 06.2021
CSR
Health Net Federal Services
04.2017 - 12.2017
Bank Teller
Wells Fargo
07.2015 - 08.2016
Assistant Manager
Villa Pizza
04.2014 - 07.2015
Business Administration -
Hillsborough Community College
High School Diploma -
Tampa Bay Tech High School
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