Summary
Overview
Work History
Education
Skills
Awards
Activities
Timeline
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Milanneris Almonte Taveras

Bronx,NY

Summary

Highly organized, loyal, and patient Criminal Justice student with a strong background in customer service. With over three years of professional experience, seeking employment opportunities in both the public and private sectors. Proven track record of delivering exceptional customer service. Eager to apply skills and knowledge to contribute to a team-oriented environment focused on maintaining public safety and upholding the principles of justice.

Overview

12
12
years of professional experience

Work History

Police Officer

NYPD
12.2020 - Current
  • Assisting civilians with any complaint
  • Utilized excellent communication skills when interacting with diverse populations, fostering trust between law enforcement and the community members they serve.
  • Answered emergency calls for help from citizens and business owners.
  • Enhanced public safety by conducting routine patrols and responding to emergency calls promptly.
  • Handled domestic disputes tactfully, de-escalating tensions while providing appropriate support to affected individuals.
  • Reduced criminal activity in assigned areas through proactive policing and community engagement.
  • Enforced traffic laws diligently, promoting road safety and reducing accident rates.
  • Managed crowd control during events, ensuring public safety while minimizing disruptions to attendees or surrounding communities.
  • Responded to emergency calls to provide assistance to citizens in need.
  • Provided testimony in court proceedings.

Police Cadet

NYPD
01.2019 - 12.2020
  • Assisting civilians with any complaint
  • Stayed current on local laws, policies, and regulations through ongoing professional development opportunities offered by the department or outside agencies.
  • Participated in specialized training programs to enhance personal skills, such as crisis intervention or defensive tactics courses.
  • Followed protocols and procedures to perform tasks quickly and minimize mistakes.
  • Utilized clear communication and interpersonal skills to build relationships with citizens.

Teller

SANTANDER BANK
09.2018 - 01.2019
  • Ensured customer satisfaction
  • Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
  • Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
  • Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
  • Processed customer transactions promptly, minimizing wait times.
  • Counted and packaged currency and coins.
  • Conducted daily audits of cash drawer, ensuring accuracy and compliance with bank policies.
  • Identified fraudulent activities by diligently monitoring transactions and reporting suspicious activity to management.

Sales Associate/Cashier

Adidas
10.2016 - 09.2018
  • Describe merchandise and explain use, operation, and care of retail goods to customers.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Demonstrated adaptability by working various roles as needed including cashiering, stocking shelves, or assisting in the fitting room area.
  • Increased customer satisfaction by providing exceptional service and addressing shopper inquiries.
  • Managed returns and exchanges, resolving customer issues promptly and professionally.
  • Contributed to loss prevention efforts by monitoring suspicious activity and reporting concerns promptly.
  • Collaborated with team members to achieve sales targets and consistently exceeded performance goals.

Customer Service Specialist

Malyori's Beauty Salon
01.2013 - 01.2016
  • Provided specialized styling and beauty culture to customers.
  • Cleaned and sanitized styling stations between clients, promoting a healthy environment for both staff and patrons.
  • Enhanced client satisfaction by providing exceptional customer service and maintaining a clean salon environment.
  • Offered exceptional service and support to walk-in and scheduled customers.
  • Provided basic hair care services such as shampooing and conditioning, enhancing overall service package offered to clients.

Education

Bachelor of Science in Criminal Justice -

John Jay College of Criminal Justice (CUNY)
New York, NY
06.2019

Skills

  • Proficient in Microsoft Word, Excel, and Power Point
  • Bilingual: Fluent in the Spanish Language
  • Leadership
  • Time management
  • Problem solving
  • Teamwork
  • Active listening

Awards

  • Student of the Month and Honors Student.
  • Academic Achievement Recognition Awards.
  • Perfect attendance in all academic settings.

Activities

Bronx Leadership Academy High School, Bronx, NY, 2014, 2015, Build On - HIV Campaign; Volleyball League; Women’s Club; Softball Club; Leukemia Fundraising Initiatives for Bronx Leadership Academy & Counselor’s Assistant.

Timeline

Police Officer

NYPD
12.2020 - Current

Police Cadet

NYPD
01.2019 - 12.2020

Teller

SANTANDER BANK
09.2018 - 01.2019

Sales Associate/Cashier

Adidas
10.2016 - 09.2018

Customer Service Specialist

Malyori's Beauty Salon
01.2013 - 01.2016

Bachelor of Science in Criminal Justice -

John Jay College of Criminal Justice (CUNY)

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Milanneris Almonte Taveras