Summary
Overview
Work History
Education
Skills
Licenses
Timeline
Generic

Milaritza Vazquez

Paradise,PA

Summary

Dynamic leader with proven team leadership and staff training skills honed at Sephora, adept at enhancing customer experience and engagement. Fluent in Spanish, excels in problem-solving and streamlining operations to boost efficiency and sales. Cultivated a loyal customer base, significantly raising satisfaction ratings through personalized service.

Overview

8
8
years of professional experience

Work History

Assistant Store Manager

Sephora
09.2016 - 07.2024
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
  • Interacted well with customers to build connections and nurture relationships.
  • Rotated merchandise and displays to feature new products and promotions.
  • Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
  • Assisted in recruiting, hiring and training of team members.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
  • Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Created and maintained safe and secure work environments for employees.

Cleaner

Clean Works Services
09.2019 - 10.2020
  • Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
  • Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
  • Removed trash, debris and other waste materials from premises.
  • Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
  • Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
  • Used time management and efficient cleaning methods to meet deadlines.
  • Handled equipment, chemicals, and materials properly and with caution.
  • Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.
  • Maintained a well-organized storage area for cleaning supplies to ensure easy access and efficient use of materials.
  • Cleaned and maintained lobbies, offices and other common areas in commercial buildings.
  • Confirmed all cleaning tools and equipment were stored properly after use.
  • Improved overall facility hygiene by sanitizing high-touch surfaces regularly to minimize the spread of germs.
  • Emptied trashcans and transported waste to collection areas.
  • Cleaned walls and ceilings with special reach tools following regular schedule.
  • Used vacuum and shampooers to clean carpeted areas in offices, lobbies and corridors.
  • Performed deep-cleaning tasks for carpets, upholstery, and window treatments to extend their lifespan and maintain appearance.
  • Emptied waste paper and other trash from premises and moved to appropriate receptacles.
  • Strengthened teamwork within the cleaning staff by actively communicating updates on tasks completed or pending work requirements.
  • Organized and used industrial cleaning products following strict safety procedures.

Education

High School Diploma -

McCaskey
Lancaster, PA
06.2013

Skills

  • Problem-solving
  • Customer service
  • Customer experience
  • Customer service and engagement
  • Fluent spanish
  • Team leadership
  • Staff training and development

Licenses

Life Insurance and Annuities License in PA

Timeline

Cleaner

Clean Works Services
09.2019 - 10.2020

Assistant Store Manager

Sephora
09.2016 - 07.2024

High School Diploma -

McCaskey

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Milaritza Vazquez