Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
6
6
years of professional experience
Work History
Assistant Store Manager
Hot Crab
03.2018 - 09.2020
Built relationships with customers and community to establish long-term business growth.
Held one-on-one meetings with team members to identify selling hurdles and offered insight into best remedy.
Supervised day-to-day operations to meet performance, quality and service expectations.
Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Mentored team members to enhance professional development and accountability in workplace.
Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Sales Associate
Abercrombie & Fitch
02.2015 - 02.2018
Engaged with customers to effectively build rapport and lasting relationships.
Developed, marketed and sold full range of products and support services.
Worked alongside retail representatives to enhance product presentations and advertising collateral.
Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Provided positive first impressions to welcome existing, new, and potential customers.
Engaged with customers to build rapport and loyalty.
Assessed customer needs and utilized suggestive selling techniques to drive sales.
Generated new sales leads to achieve and exceed monthly sales goals.
Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.