Milavic Smith
Barberton,OH
Summary
Resourceful System Administrator who effectively collaborates with IT department to consistently responds to wide range of technical challenges with focused and creative approach. Highly effective at problem solving and decision making. History of successfully completing company initiatives utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Looking to bring high level performance to provide results that will benefit the growth of the organizations. I'm a dependable candidate, successful at managing multiple projects with a positive attitude, and willingness to take on added responsibilities to meet team goals.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Compensation & HRIS Coordinator
FedEx Custom Critical
10.2023 - Current
- Improve employee satisfaction with HRIS functionality by addressing user concerns and implementing system upgrades.
- Collaborate with IT department to troubleshoot technical issues, ensuring uninterrupted access to the HRIS system.
- Manage sensitive employee data securely, maintaining strict confidentiality and adhering to compliance regulations.
- Collaborate with HR team members to ensure accurate implementation of compensation strategies and policies.
- Assisted in designing incentive programs that motivated employees to achieve their performance goals effectively.
- Mange payroll processing, resolve discrepancies and ensure accurate processing of compensation adjustments.
- Identify opportunities by analyzing trends in employee turnover and making recommendations to address potential issues.
- Developed and implemented onboarding and orientation programs for new employees.
Education Instructor II
FedEx Custom Critical
04.2018 - Current
- Utilize ADDIE model to create and provide training solutions for all levels of staff for multiple business needs.
- Organize and facilitate process discussions throughout origination.
- Train new and existing team members to increase process knowledge and performance.
- Designed training for in class and virtual content; Fleet/Customer Service and System migration.
- Develop engaging, interactive training activities to improve team engagement and retention.
- Conducted over 100 coaching conversations regarding team member performance and documented interactions.
- Supported company initiative for on-boarding and merit increase improvements.
- Maintained HR confidential information.
- Modified lessons to accommodate diverse learners by using strategies such as peer-assisted learning and group work.
- Administered assessments to determine each student's specific educational needs.
- Participated in department meetings to provide input to colleagues about learners achievement and improvement.
- Maintained accurate and complete records for over 50 team members.
Logistic Planner
FedEx Custom Critical
01.2017 - 04.2018
- Provided 5-15 relocation opportunities daily to Independent Contractors by leveraging, Custom Critical shipments or brokered moves to minimize business costs.
- Compiled business reports on daily run counts, truck availability audits for upper management, and authorized empty movements.
Dispatch/Fleet Planner
FedEx Custom Critical
04.2014 - 01.2017
- Provided transportation options for customers based on their unique requirements, maintained 75% PT or less on all covered shipments, developed negotiating skills to secure business, and applied creative problem solving skills to meet critical deadline.
- Documented service activities and issues.
- Dispatched calls for emergency and routine driver call-outs.
- Prioritized schedules to meet project goals and overall customer satisfaction.
- Monitored dispatched calls and took action to resolve and correct potential problems.
- Coordinated repairs to vehicles to maintain fleet operations.
Customer Service
FedEx Custom Critical
07.2013 - 04.2014
- Entered over 80 orders and quotes daily
- Managed and created Operations task calendar for a team of 15.
- Improved customer satisfaction through application of superior conflict resolution and problem-solving skills.
- Resolved issues through active listening and open-ended questioning, escalating major problems to leadership when applicable.
- Kept high average of performance evaluations.
Bank Teller
Kent Credit Union
05.2011 - 07.2013
- Open and closed customers business, personal and money market accounts
- Scan, index and disposed of loan agreements
- Maintain confidential information regarding customer accounts and personal information
- Reconciled cash drawer and resolved discrepancies.
- Counted and packaged currency and coins.
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Provided customer records, account statements and copies of checks.
- Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
- Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
- Processed customer transactions promptly, minimizing wait times.
Education
Associate of Arts - Liberal Arts
Cuyahoga Community College
Cleveland, OHSkills
- Detail oriented
- Organizational Skills
- System implementation
- System Testing
- Familiar with HR practices
- Maintaining confidential information
- Proficient in Microsoft suite
- Conducting crucial conversation
- Ability to work independently or team
- Familiar with HR systems such as Workday, Kronos, SuccessFactor, Oracle People Soft
- Adult Education
- Learning Modalities
- Curriculum Planning
- Complex Problem-Solving
- Time management
Certification
Certifications / Kent Stark
- Essential Skills for Managing Projects
- CT-Emails and Memo Etiquette: Keeping It Formal
- Make Your Learning Lively
- Assessing Your Listening Skills
- Time Management
- CT-PowerPoint
- Adobe InDesign CS6: Basic
- Power Presentation (not obtain from Kent Stark)
Languages
Spanish
Professional Working
Timeline
Compensation & HRIS Coordinator
FedEx Custom Critical
10.2023 - Current
Education Instructor II
FedEx Custom Critical
04.2018 - Current
Logistic Planner
FedEx Custom Critical
01.2017 - 04.2018
Dispatch/Fleet Planner
FedEx Custom Critical
04.2014 - 01.2017
Customer Service
FedEx Custom Critical
07.2013 - 04.2014
Bank Teller
Kent Credit Union
05.2011 - 07.2013
Associate of Arts - Liberal Arts
Cuyahoga Community College