Summary
Work History
Skills
Languages
Timeline
Hi, I’m

Milay Marquez

Hialeah,FL

Summary

Dynamic sales associate with a proven track record at Newslink, excelling in customer service and teamwork. Enhanced store performance by fostering customer relationships, leading to increased sales revenue. Demonstrated strong problem-solving skills and cash handling accuracy, ensuring a seamless shopping experience and promoting store promotions effectively.

Work History

Newslink

Sales Associate
10.2024 - Current

Job overview

  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Solved customer challenges by offering relevant products and services.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.

Zara USA

Cashier
08.2023 - 10.2024

Job overview

  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Answered questions about store policies and addressed customer concerns.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Promoted store promotions and incentive programs to increase overall sales revenue.
  • Enhanced customer service experience by efficiently processing purchases and returns.
  • Implemented loss prevention strategies, reducing instances of theft at checkout.
  • Improved store atmosphere with thorough and prompt cleaning of checkout area.

Skills

  • Customer service
  • Teamwork and collaboration
  • Time management
  • Problem-solving skills

Languages

Spanish
Native or Bilingual
English
Professional Working

Timeline

Sales Associate

Newslink
10.2024 - Current

Cashier

Zara USA
08.2023 - 10.2024

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Milay Marquez