Summary

Overview

Work History

Education

Skills

Timeline

MILAYA BUSSEY

Warren

Summary

Talented professional considered knowledgeable leader and dedicated problem solver. Brings 7 years of valuable expertise to forward company objectives. Attentive to detail with experience in coordinating projects, programs and improvements.

Overview

years of professional experience

Work History

Loss Draft Clerk

Brown & Brown

02.2022 - Current

Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
Interacted with customers by phone, email, or in-person to provide information.
Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
Improved customer satisfaction by promptly answering inquiries and providing accurate information.
Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
Trained new clerks on company procedures and software tools effectively contributing to their integration into the team.
Ensured confidentiality of sensitive documents through proper storage methods and restricted access control implementation.
Maintained a professional atmosphere within the office setting through effective communication skills and polished presentation abilities.
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Processed mail accurately and efficiently, ensuring that all correspondence was distributed to the correct recipients in a timely manner.

Coordinator

Binson's Medical Supply

07.2021 - 02.2022

Received and responded to customer requests via letters, emails, telephone calls and in-person interactions.
Entered data, generated reports and produced tracking documents.
Managed filing systems for electronic and hard copy documents to keep organized records.
Maintained master schedule and set up appointments.
Managed overstocking, restocking and inventory control procedures.
Assured timely verification of insurance benefits prior to patient procedures or appointments.
Made contact with insurance carriers to discuss policies and individual patient benefits.
Maintained strong knowledge of basic medical terminology to better understand services and procedures.
Contacted hospitals to confirm patients medical histories and prevent inaccurate diagnoses and treatments.
Maintained organized, neat workspace and removed all waste and debris to promote efficiency and optimal productivity.

Clinical Representative

Henry Ford Health System

05.2019 - 07.2021

Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment
Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs
Performed clerical duties, such as word processing, data entry, answering phones and filing
Oriented and trained new staff on proper procedures and policies
Booked patient appointments
Used Epic to maintain company database with essential account and sales information

Shift Manager

Captain Jays Fish And Chicken

01.2018 - 05.2019

Devised new promotional approaches to boost customer numbers and market penetration while enhancing engagement and driving growth
Kept employees operating productively and working on task to meet business and customer needs
Adhered to company standards and compliance requirements for operations and cleanliness of all areas
Managed schedules, accepted time off requests and found coverage for short shifts
Excelled in every store position and regularly backed up front-line staff to keep expertise fresh and relevant
Prepared cooking supplies, ingredients and workstations when opening and closing kitchen
Verified proper portion sizes and consistently attained high food quality standards

Money Center Associate

Walmart

03.2017 - 01.2018

Loaded customer credit cards and signed up new customers for card programs
Answered department phone calls
Maintained current knowledge of store promotions and highlighted sales to customers
Assisted customers with locating and choosing merchandise in any store department
Requested official identification for purchases and verified details, consistently meeting strict legal standards of underage sales
Processed wire transfers throughout the world

Cashier

The Home Depot

09.2016 - 01.2018

Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers
Processed POS transactions, including checks, cash and credit purchases or refunds
Answered questions about store policies and concerns to support positive customer experiences
Increased sales 70% by offering advice on purchases and promoting additional products
Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance
Trained as Customer Service and provided back-up coverage to provide customers with optimal support