Milaydis Marquez
Miami,FL
Summary
Efficient Referral Coordinator with 2 years of increasing responsibility in healthcare industry. Expertise in medical terminology, insurance processes, ICD-9 and CPT codes. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
Work History
Referral Coordinator
Cano Health
01.2022 - Current
- Scheduled appointments with specialists on behalf of clients.
- Demonstrated strong attention to detail and organizational skills in managing a high volume of referrals while maintaining exceptional levels of patient care.
- Maintained a high level of accuracy in referral documentation, ensuring smooth transitions between healthcare providers.
- Processed referral requests from patients, doctors and other health care professionals.
- Enhanced patient satisfaction with timely coordination of referrals and appointments.
- Attended continuing education courses to stay current on referral processes and best practices.
- Collaborated with medical staff to ensure appropriate referrals based on individual patient needs and insurance coverage.
- Called insurance companies to get precertification and other benefits information on behalf of patients.
- Served as a liaison between primary care physicians, specialists, and patients to ensure timely access to needed services.
- Provided exceptional customer service, addressing patient concerns and inquiries regarding the referral process.
- Managed electronic health records efficiently, safeguarding sensitive patient information while expediting the referral process.
- Kept healthcare providers informed of referral status updates, promoting optimal continuity of care throughout the referral process.
Key Carrier
Marshalls & HomeGoods
03.2014 - 01.2022
- Increased customer satisfaction by addressing and resolving issues promptly, leading to a better shopping experience.
- Assisted in training new hires, fostering an environment of continuous learning and professional growth among team members.
- Ensured compliance with company policies by overseeing daily cash handling processes, minimizing errors or discrepancies.
- Elevated overall store presentation through diligent merchandising efforts, creating visually appealing displays that enticed customers to make purchases.
- Demonstrated exceptional leadership qualities by motivating team members towards shared objectives while maintaining high morale levels among staff.
- Maintained a clean and organized store environment, contributing to a positive atmosphere for both employees and customers.
- Collaborated with management to implement new initiatives aimed at improving overall store performance.
- Actively participated in loss prevention efforts, identifying potential risks and implementing countermeasures to minimize shrinkage.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Trained and supervised new employees to apply best practices in customer service and store operations.
- Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
Education
High School Diploma -
Miami Killian Senior High School
Miami, FL06.2013
Skills
- Pre-authorizations
- Insurance Verification
- Medical Terminology
- Patient Scheduling
- Healthcare Systems Understanding
- HIPAA Regulations
- Utilization Management
- Electronic Medical Record Software
- Medicare Compliance
- Organizational abilities
- Accurate Documentation
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Referral Coordinator
Cano Health
01.2022 - Current
Key Carrier
Marshalls & HomeGoods
03.2014 - 01.2022
High School Diploma -
Miami Killian Senior High School