Summary
Overview
Work History
Education
Skills
Timeline
Generic
Milaydy Ferraz

Milaydy Ferraz

Cape Coral,FL

Summary

Hardworking sales advisor excited to leverage sales expertise and customer service strengths to take on challenging objectives. Experienced sales professional bringing several years' experience selling electronics, home appliances, and software solutions. Experienced sales advisor successful at handling daily tasks such as merchandising, payment processing and documentation while excelling at customer service and revenue generation. . Goal-driven sales advisor focused on increasing revenue by cultivating loyal, engaged customers. Energetic, skilled team player offering several years' experience in the field and the desire to exceed expectations across the board. Outgoing sales advisor proficient in upselling products and well-versed in matching customers with optimal solutions. Excellent listening skills with a persuasive communication style. Prepared to apply several years' experience to new role at established company. Results-driven Sales Advisor recognized for the ability to complete tasks with high productivity and efficiency. Skilled in client relationship management, sales strategy development, and market analysis. Excel in communication, problem-solving, and adaptability, ensuring seamless interactions with clients and team members to achieve sales targets. Seasoned Sales Advisor with significant sales experience. Demonstrates proficiency in developing customer relationships, understanding client needs, and delivering tailored solutions. Strong communication skills and ability to influence purchasing decisions noted in past roles. Instrumental in driving revenue growth and achieving sales targets consistently. Hardworking professional with several years of professional driving experience. Well-organized in coordinating routes and loading vehicles. Excellent communication, customer service and multitasking skills with observant nature and strong safety focus. Valid license and clean driving history. Professional driver offering several years of experience completing daily delivery tasks on time and safely. Knowledgeable in efficient routes within assigned territory. Skilled at following traffic laws and maintaining top-quality client services. Efficient professional with strong planning and problem-solving abilities focused on meeting demanding schedules with optimal routes. Familiar with inspecting vehicles and completing basic maintenance. Good recordkeeping abilities with strong attention to detail and systematic approach to meeting all transportation needs.

Overview

20
20
years of professional experience

Work History

Sales Advisor

Honda of Fort Myers
Fort Myers, FL
06.2024 - 08.2024
  • Provided customers with information on products and services available.
  • Demonstrated product features and benefits to potential customers.
  • Developed relationships with new and existing clients through contact management systems.
  • Resolved customer complaints in a timely manner.
  • Gathered customer feedback to improve sales strategies.
  • Identified customer needs and tailored solutions accordingly.
  • Maintained accurate records of all sales activities, including contacts, accounts, orders, payments.
  • Generated monthly reports outlining sales performance metrics.
  • Performed cold calling to generate leads for prospective clients.
  • Followed up with customers post-sale for feedback on product satisfaction.
  • Managed inventory levels by tracking stock availability and coordinating restocking efforts.
  • Answered requests and concerns with friendly and knowledgeable service.
  • Stayed up-to-date on latest trends in sales promotions, product updates and service changes.
  • Identified customer needs to deliver relevant product solutions and promotions and meet target budgets.
  • Demonstrated product features to align with customer needs.
  • Monitored customer order process and addressed customer issues.
  • Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.
  • Contacted new and existing customers to outline benefits of products.
  • Followed-up with clients after installations to assess quality service and customer satisfaction.
  • Used CRM database to track referral and appointment data.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Greeted and assisted customers to foster positive experiences.
  • Identified customer needs by asking questions and advising on best solutions.
  • Listened to customer needs to identify and recommend best products and services.
  • Produced sales documents, finalized deals and filed records.
  • Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases.
  • Drove sales of company products and services by meeting with customers using strategic and organized approach.
  • Operated register, handled cash and processed credit card transactions.
  • Maximized sales by keeping areas tidy, fully stocked and correctly priced.
  • Increased profitability and revenue by generating $[Amount] in sales.
  • Analyzed sales space capacities based on system parameters, securing high stock availability.

Banco General

Banco General
Cuba, Cuba
12.2017 - 11.2022
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Understood and followed oral and written directions.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Identified needs of customers promptly and efficiently.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Planned and completed group projects, working smoothly with others.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Maintained updated knowledge through continuing education and advanced training.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Collaborated with others to discuss new opportunities.
  • Recognized by management for providing exceptional customer service.
  • Maintained schedule of class assignments to meet deadlines.
  • Achieved cost-savings by developing functional solutions to problems.
  • Collaborated with cross-functional team to define features and build powerful and easy-to-use products and customer-facing workflow too
  • Collaborated with a cross-functional team to define features and build powerful, easy-to-use products, and customer-facing workflow.
  • Analyzed financial data to make informed decisions on cost savings initiatives.

Tienda La Puntilla

la puntilla
Cuba, Havana
01.2012 - 11.2017
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Identified needs of customers promptly and efficiently.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Demonstrated leadership by making improvements to work processes and helping to train others.
  • Planned and completed group projects, working smoothly with others.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Maintained updated knowledge through continuing education and advanced training.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Motivated and encouraged team members to communicate more openly and constructively with each other.
  • Recognized by management for providing exceptional customer service.
  • Collaborated with others to discuss new opportunities.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Achieved cost-savings by developing functional solutions to problems.
  • Maintained schedule of class assignments to meet deadlines.
  • Collaborated with cross-functional team to define features and build powerful and easy-to-use products and customer-facing workflow tools.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.

Empaquetadora

Sueros y hemoderivados
Cuba, Cuba
03.2008 - 11.2012
  • Organized inventory in the warehouse according to established procedures.
  • Inspected packages for accuracy and completeness before shipping.
  • Packed products in accordance with specified instructions.
  • Wrapped items securely using appropriate packing materials.
  • Labeled boxes, crates, and other containers accurately.
  • Weighed packages to determine shipping costs.
  • Assisted customers with inquiries regarding their orders.
  • Operated forklifts, pallet jacks, shrink wrap machines, and other equipment as needed.
  • Prepared documents such as bills of lading, invoices, manifests, and purchase orders.
  • Checked stock levels on a daily basis to ensure availability of items for shipment.
  • Ensured that all safety regulations were followed at all times during loading and unloading operations.
  • Reported any damaged goods or discrepancies between actual product received versus what was ordered to management immediately upon discovery.
  • Assembled cardboard boxes according to customer specifications.
  • Utilized barcode scanners to track incoming and outgoing shipments.
  • Calculated dimensions of packages prior to shipment.
  • Provided assistance in the assembly line when needed.
  • Responded promptly to customer complaints about packaging issues.
  • Assembled customer orders from stock and packed items in boxes.
  • Arranged items on pallets according to size and weight.
  • Verified labels for appropriate order numbers and item specifications.
  • Assembled cartons, crates and containers to prepare for shipping.
  • Weighed or counted items for distribution to conform to company standards.
  • Adhered to product safety and hygiene guidelines for health and regulatory compliance.
  • Assisted in line changeovers and returned raw material to stock.
  • Tracked inventories and input equipment counts into warehouse databases.
  • Accomplished production goals by working with speed and accuracy.
  • Obtained, moved and sorted products and materials.
  • Measured, weighed and counted products and materials.
  • Inspected orders for accuracy by carefully reviewing containers, products, packaging and labeling.
  • Examined and inspected containers, materials or products to meet quality specifications.
  • Cleaned containers, supplies or work areas using cleaning solutions.
  • Recorded product, packaging and order information on forms and records.

Economical Clerk Cashier

Gastronomia y Comercio Ciudad Habana
Havana, Cuba
09.2004 - 10.2007
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Demonstrated leadership by making improvements to work processes and helping to train others.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Identified needs of customers promptly and efficiently.
  • Maintained updated knowledge through continuing education and advanced training.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Planned and completed group projects, working smoothly with others.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Collaborated with others to discuss new opportunities.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Motivated and encouraged team members to communicate more openly and constructively with each other.
  • Recognized by management for providing exceptional customer service.
  • Maintained schedule of class assignments to meet deadlines.
  • Collaborated with cross-functional team to define features and build powerful and easy-to-use products and customer-facing workflow tools.
  • Understood and followed oral and written directions.

Education

Bachiller Tecnico En Contabilidad 12 Grado - Economia

Antonio Guiteras Holmes
Cuba
01-2003

Skills

  • Dependable and Responsible
  • Written and Verbal Communication
  • Analytical and Critical Thinking
  • Communication
  • Relationship Building
  • Networking
  • Self-Motivated
  • Conflict Resolution
  • Planning and Coordination
  • Calm Under Pressure
  • Google Drive
  • Leadership
  • Planning
  • Active Listening
  • Written Communication
  • Task Prioritization
  • Animal Care
  • Feed Distribution
  • Complex Problem-Solving
  • Supervision and leadership
  • Multitasking
  • Excellent Communication
  • Interpersonal Communication
  • Project Planning
  • Attention to Detail
  • Clerical Support
  • Customer Service
  • Data Management
  • Public Speaking
  • Verbal Communication
  • Team building
  • Problem-Solving
  • Flexible and Adaptable
  • Problem solving
  • Troubleshooting
  • Training & Development
  • Assisting with personal grooming
  • Grooming and bathing
  • Grooming support
  • Animal Grooming
  • Microsoft Word
  • Data Entry
  • Returns processing
  • Customer Assistance
  • Cash Handling
  • ID Verification
  • Payment Processing
  • POS Systems
  • Product Recommendations
  • Payment Collection
  • Cash Register Operation
  • Customer service excellence
  • Issue Resolution
  • Guest inquiries
  • Inventory Management
  • Cash Drawer Balancing
  • Customer Relations
  • Credit and cash transactions
  • Product Knowledge
  • Time management skills
  • Stocking and replenishing
  • Daily Reporting
  • Ordering and stocking
  • Order Packaging
  • Proficient in [Software]
  • Currency counting
  • Report Preparation
  • Cash Management
  • Staff Training
  • Liquor regulations and compliance
  • Cleaning and sanitizing
  • Sales expertise
  • Order Verification
  • Payment posting
  • Money Handling
  • Training and development
  • Merchandise Restocking
  • Expense Tracking
  • Product and service sales

Timeline

Sales Advisor

Honda of Fort Myers
06.2024 - 08.2024

Banco General

Banco General
12.2017 - 11.2022

Tienda La Puntilla

la puntilla
01.2012 - 11.2017

Empaquetadora

Sueros y hemoderivados
03.2008 - 11.2012

Economical Clerk Cashier

Gastronomia y Comercio Ciudad Habana
09.2004 - 10.2007

Bachiller Tecnico En Contabilidad 12 Grado - Economia

Antonio Guiteras Holmes
Milaydy Ferraz