MILAYNE Mona
PHILADELPHIA,PA
Summary
Dedicated and compassionate Registered Nurse (RN) with progressive career history in direct patient care and care coordination in fast-paced environment. Proven to remain calm under pressure and skillfully handle difficult patients and high-stress situations. Consistently developing strong relationships with patients and families through empathetic communication, respectful attitude and excellent customer service.
Overview
35
35
years of professional experience
Work History
Registered Nurse
Michael J. Crescenz VAMC CLC
10.2008 - Current
- Collaborated with interdisciplinary teams to develop comprehensive treatment plans for complex patients with multiple comorbidities.
- Administered medications safely according to established guidelines while closely monitoring for side effects or adverse reactions requiring intervention.
- Administered medications and treatment to patients and monitored responses while working with healthcare teams to adjust care plans.
- Skillfully managed challenging patient situations using de-escalation techniques, crisis intervention strategies, and therapeutic communication skills.
- Audited charts and reviewed clinical documents to verify accuracy.
- Improved patient outcomes by implementing evidence-based nursing interventions and individualized care plans.
- Advocated for patients by communicating care preferences to practitioners, verifying interventions, and met treatment goals.
- Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.
- Utilized critical thinking skills to prioritize nursing interventions based on patients'' acuity levels and individual needs.
- Maintained quality care and comfort for patients with end stage heart failure, multi-organ failure, cancer, and other conditions.
- Contributed to interdisciplinary team meetings by presenting relevant clinical data about patients'' progress toward reaching established goals of care.
- Prevented the spread of infections by consistently adhering to strict infection control protocols and educating patients on proper hygiene practices.
- Enhanced patient satisfaction by providing compassionate, holistic nursing care that addressed physical, emotional, and spiritual needs.
- Implemented care plans for patient treatment after assessing physician medical regimens.
- Used first-hand knowledge and clinical expertise to advocate for patients under care and enacted prescribed treatment strategies.
- Trained new nurses in proper techniques, care standards, operational procedures, and safety protocols.
- Sustained quality standards by performing routine medication audits and upholding internal and industry best practices.
- Explained course of care and medication side effects to patients and caregivers in easy-to-understand terms.
- Administered medications via oral, IV, and intramuscular injections and monitored responses.
- Communicated with healthcare team members to plan, implement and enhance treatment strategies.
- Monitored patient reactions after administering medications and IV therapies.
- Facilitated patient transitions between different levels of care, ensuring continuity of services and minimizing disruptions in treatment plans.
- Updated patient charts with data such as medications to keep records current and support accurate treatments.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Proved successful working within tight deadlines and a fast-paced environment.
- Developed and maintained courteous and effective working relationships.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Paid attention to detail while completing assignments.
- Worked effectively in fast-paced environments.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Learned and adapted quickly to new technology and software applications.
- Provided comprehensive assessments of patients'' physical, emotional, and social needs, informing personalized care plans.
- Performed patient assessments and adjusted care plans accordingly.
- Collaborated with interdisciplinary teams during rounds, providing input and advocating for patient needs.
Veterinary Assistant
Rothman Animal Hospital
07.1989 - 03.2006
- Collaborated with veterinary staff to provide exceptional customer service while managing phone calls and front desk tasks.
- Managed kennel duties responsibly ensuring cleanliness comfort safety nutrition hydration exercise monitoring recovering boarding animals.
- Educated clients on post-surgical care and nutrition.
- Performed testing and completed blood counts.
- Positioned animals for diagnostic imaging such as x-rays and scans.
- Assisted with adoption process and post-adoption follow-up, providing support and addressing any arising issues.
- Promoted preventive care services by educating clients on the importance of routine check-ups, vaccinations, and dental cleanings.
- Groomed and bathed animals to maintain hygiene and appearance.
- Improved client relations through effective communication and education on pet health needs.
- Assisted in examination and treatment of animals in veterinary clinic.
- Assisted in the administration of medications, vaccinations, and treatments as prescribed by the veterinarian.
- Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
- Assisted veterinarians with euthanasia of animals.
- Answered owner animal health questions and advised on best care practices.
- Observed animals for signs of distress or illness.
- Ensured accuracy of medical records by diligently documenting all relevant information for each patient visit.
- Processed new patients and updated client records with key information using standardized registration systems and encrypted databases.
- Enhanced patient care by assisting veterinarians with examinations, surgeries, and diagnostic procedures.
- Restrained animals for examination and treatment.
- Administered injections, oral medications and topically applied medications prescribed by veterinarian.
- Increased client satisfaction by addressing concerns, answering questions, and offering valuable recommendations for pet care.
- Reduced stress for patients with calming techniques during exams and procedures, creating a positive experience.
- Provided compassionate care for animals during treatment and recovery from illnesses or injuries.
- Maintained clean and safe animal living areas.
- Followed safety protocols for handling animals.
- Administered medications to animals in treatment and documented changes in condition.
- Assisted with euthanasia procedures in humanely and compassionately to minimize suffering.
- Recorded symptoms and documented medical observations to inform treatment decisions.
- Helped with training of new veterinary assistants and support staff to improve individuals' capabilities.
- Assisted veterinarian during immunologic, medical, surgical, and diagnostic procedures.
- Streamlined appointment scheduling to optimize daily operations and maximize patient throughput.
- Kept detailed records of animal treatments and medications.
- Assisted senior staff with blood analyses and physical assessments.
- Implemented proper sterilization procedures to maintain a sanitary work environment and prevent cross-contamination risks.
- Worked well in a team setting, providing support and guidance.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Proved successful working within tight deadlines and a fast-paced environment.
- Managed time efficiently in order to complete all tasks within deadlines.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Excellent communication skills, both verbal and written.
- Resolved problems, improved operations and provided exceptional service.
- Developed and maintained courteous and effective working relationships.
- Skilled at working independently and collaboratively in a team environment.
Opera Singer
Various
05.1989 - 03.2005
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Passionate about learning and committed to continual improvement.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Education
Bachelor of Science - Nursing
University of Medicine & Dentistry of New Jersey
Stratford, New Jersey05.2008
Bachelor of Arts - Voice Major
Curtis Institute of Music
Philadelphia, PA05.1989
Skills
- Patient Examination
- Documentation
- Intake and discharge
- Insulin medication assistance
- Chart updating
- Hospice and palliative care
- Patient education and counseling
- Patient care planning
- Maintaining privacy
Timeline
Registered Nurse
Michael J. Crescenz VAMC CLC
10.2008 - Current
Veterinary Assistant
Rothman Animal Hospital
07.1989 - 03.2006
Opera Singer
Various
05.1989 - 03.2005
Bachelor of Science - Nursing
University of Medicine & Dentistry of New Jersey
Bachelor of Arts - Voice Major
Curtis Institute of Music
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