Milca Alvarez
Clinton,NC
Summary
Proven leader with extensive experience in retail and hospitality, notably at Perfumania, where I spearheaded a team to significantly enhance customer satisfaction. Expert in training employees and managing operations, I excel in performance management and fostering a positive work environment. My approach has consistently improved service delivery and operational efficiency.
Overview
10
10
years of professional experience
Work History
Assistant Manager of Sales
Perfumania
11.2020 - Current
- Maintained professional and impeccable environment for employees and customers.
- Supported staff with training, guidance and confident leadership.
- Coached employees on upselling products and recommending enhanced services.
- Built, motivated and led high-performing team focused on genuine care for needs of every customer.
- Assisted sales team with completing customer transactions and managing issues.
- Completed store opening and closing procedures by counting drawers and managing security.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Trained new associates in successful sales and performance strategies.
- Analyzed customer feedback to identify areas for improvement in service delivery.
Restaurant Waiter
El Sol
12.2021 - 04.2023
- Answered customers' questions, recommended items, and recorded order information.
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Checked customers' IDs to verify age in compliance with minimum age requirements for consumption of alcoholic beverages.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
Sales Associate
La Herradura
04.2016 - 10.2020
- Prepared merchandise for sales floor by pricing or tagging.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Engaged with customers to build rapport and loyalty.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
El Sol De Cuernavaca
Cashier Customer Service
04.2014 - 01.2017
- Answered product questions using knowledge of sales and store promotions.
- Utilized POS system to handle customer cash and credit card transactions.
- Arranged and replenished service desk displays and merchandise racks to maintain appearance of store.
- Handled cash with high accuracy and took care to check bills for fraud.
- Learned duties for various positions and provided backup at key times.
- Operated cash register to record transactions accurately and efficiently.
- Performed cash, card and check transactions to complete customer purchases.
- Set up new sales displays each week with fresh merchandise.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
Education
Cosmetology
South Johnston High School
Four Oaks, NC08.2022
Skills
- Providing training for employees
- Manage staff
- Monitoring customer and client satisfaction
- Ensuring company policies are followed
- Maintaining inventory
- Providing insight to the management team
- Scheduling meetings
- Coordinating retail store operations
- Handle employee complaints
- Maintain store appearance
- Provide support to staff
- Supervising daily operation
- Supporting store manager as needed
- Assist manager as necessary
- Assisting customers whenever necessary
- Delegating daily tasks
- Evaluating employee performance
- Maintaining a good working environment
- Performance management
Languages
Spanish
Native or Bilingual
Timeline
Restaurant Waiter
El Sol
12.2021 - 04.2023
Assistant Manager of Sales
Perfumania
11.2020 - Current
Sales Associate
La Herradura
04.2016 - 10.2020
El Sol De Cuernavaca
Cashier Customer Service
04.2014 - 01.2017
Cosmetology
South Johnston High School