Milca Alvarez
Clinton,NC
Summary
Proven leader with extensive experience in retail and hospitality, notably at Perfumania, where I spearheaded a team to significantly enhance customer satisfaction. Expert in training employees and managing operations, I excel in performance management and fostering a positive work environment. My approach has consistently improved service delivery and operational efficiency.
Overview
10
10
years of professional experience
Work History
Assistant Manager of Sales
Perfumania
1025 Outlet Center Dr Smithfield, NC 27577 United
11.2020 - Current
- Maintained professional and impeccable environment for employees and customers.
- Supported staff with training, guidance and confident leadership.
- Coached employees on upselling products and recommending enhanced services.
- Built, motivated and led high-performing team focused on genuine care for needs of every customer.
- Assisted sales team with completing customer transactions and managing issues.
- Completed store opening and closing procedures by counting drawers and managing security.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Trained new associates in successful sales and performance strategies.
- Analyzed customer feedback to identify areas for improvement in service delivery.
Restaurant Waiter
El Sol
5833 E Wellons St Four Oaks, NC 27524 United Stat
12.2021 - 04.2023
- Answered customers' questions, recommended items, and recorded order information.
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Checked customers' IDs to verify age in compliance with minimum age requirements for consumption of alcoholic beverages.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
Sales Associate
La Herradura
171 Meghan Cir Selma, NC 27576 United States
04.2016 - 10.2020
- Prepared merchandise for sales floor by pricing or tagging.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Engaged with customers to build rapport and loyalty.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
El Sol De Cuernavaca
Cashier Customer Service
5833 E Wellons St Four Oaks, NC 27524 United Stat
04.2014 - 01.2017
- Answered product questions using knowledge of sales and store promotions.
- Utilized POS system to handle customer cash and credit card transactions.
- Arranged and replenished service desk displays and merchandise racks to maintain appearance of store.
- Handled cash with high accuracy and took care to check bills for fraud.
- Learned duties for various positions and provided backup at key times.
- Operated cash register to record transactions accurately and efficiently.
- Performed cash, card and check transactions to complete customer purchases.
- Set up new sales displays each week with fresh merchandise.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
Education
Cosmetology
South Johnston High School
Four Oaks, NC08.2022
Skills
- Providing training for employees
- Manage staff
- Monitoring customer and client satisfaction
- Ensuring company policies are followed
- Maintaining inventory
- Providing insight to the management team
- Scheduling meetings
- Coordinating retail store operations
- Handle employee complaints
- Maintain store appearance
- Provide support to staff
- Supervising daily operation
- Supporting store manager as needed
- Assist manager as necessary
- Assisting customers whenever necessary
- Delegating daily tasks
- Evaluating employee performance
- Maintaining a good working environment
- Performance management
Languages
Spanish
Native or Bilingual
Timeline
Restaurant Waiter
El Sol
12.2021 - 04.2023
Assistant Manager of Sales
Perfumania
11.2020 - Current
Sales Associate
La Herradura
04.2016 - 10.2020
El Sol De Cuernavaca
Cashier Customer Service
04.2014 - 01.2017
Cosmetology
South Johnston High School