Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Milca Rivera López

San Francisco

Summary

To obtain a carrier in the customer service related companies were I can best utilize my skills and knowledge to help the company pursue their goals Willing to relocate: Anywhere Authorized to work in the US for any employer

Overview

19
19
years of professional experience
1
1
Certification

Work History

Compliance Manager

ALM Automotive Group
04.2024 - Current
  • Assist dealership location employees with administrative duties
  • Review documentation to match with sale of vehicles
  • Demonstrated capability to convert objectives into actionable tasks, timelines and plans
  • Technical ability to manipulate and interpret complex data sets.
  • Managing accounting operations, from keeping the general ledger sharp to ensuring seamless month-end and year-end closings.
  • Auditing
  • Manages all required paperwork and records and prepares documentation (forms, reports, etc.) when needed
  • Performs other duties as assigned

Retail Store Manager

AT&T
10.2018 - 03.2024
  • Recruit, train, and supervise store employees.
  • Provide feedback, coaching and performance evaluations.
  • Improve the overall performance of a store.
  • Manage budgets and stock.
  • Oversee day-to-day tasks.
  • Ensure safety procedures are followed.
  • Uphold state and federal rules regarding wages, work hours and equal employment opportunities
  • Set up key performance indicators (KPIs)
  • Handle customer queries and concerns
  • Customer attention related to mobility, product sales and service.
  • Ability to use positive language and persuasive speaking skills.
  • Clear communication skills, self control, taking responsibility and patience towards clients
  • Additional responsibilities may be added as the needs of the business changes and expands

Retail Store Manager

T-Mobile | MobileOne LLC
09.2022 - 12.2022
  • Recruit, train, and supervise store employees.
  • Provide feedback, coaching and performance evaluations.
  • Improve the overall performance of a store.
  • Manage budgets and stock.
  • Oversee day-to-day tasks.
  • Ensure safety procedures are followed.
  • Uphold state and federal rules regarding wages, work hours and equal employment opportunities
  • Set up key performance indicators (KPIs)
  • Handle customer queries and concerns

International FCL Import Manager

ECU Worldwide
05.2017 - 06.2018
  • Organizing various kinds of logistics related information and regular follow up with the shipping companies, Federal and local governmental agencies related to import requirements.
  • Over the phone Customer Service for Existing and new accounts
  • Handling problem resolution with customers, service providers and Steamship Lines
  • Preparation of all supporting documentation required for import and export shipments.
  • Involved in preparing presentations and proposals for various clients.
  • Regular follow up with our clients through email and phone.
  • Perform advanced daily tracks and trace with Steamship line, overseas and local Trucking companies.
  • Entering data related to customer orders for logistics services using a variety of applications and propriety systems.
  • Maintaining accurate records of daily orders, electronically and hardcopy versions.
  • Coordinating multiple schedules for a variety of service providers in the daily effort to complete order demand.

Sr. Corporate Manager

ETH Cargo Services, Inc
05.2006 - 02.2017
  • Established and maintained new and existing corporate accounts representing more than $1.5 million in new clients.
  • Personally responsible for generating individual sales leads, product presentations and contract negotiations. Year-to-date sales have increased 45% over the same period in 2006
  • Organizing various kinds of logistics related information and regular follow up with the shipping companies, Federal and local governmental agencies related to import and export requirements.
  • Handling problem resolution with customers, service providers and Logistics Centers.
  • Preparation of all supporting documentation required for import and export shipments.
  • Involved in preparing presentations and proposals for various clients.
  • Ensuring quality and timely completion in the engagements as per the firm's standards.
  • Preparing Bills of Ladings and filling Shipper's Export Declaration (SED) to the Automated Export System (AES) for US Shipments and Automated Manifest System (AMS), Importer Security Filling (ISF) for Import shipments.
  • Extent knowledge with the US Customs Regulations and Requirements as well as local regulations with Puerto Rico Treasury Department (Hacienda).
  • Facilitate claims process with customer.
  • Supervise and administer the overall proper functioning of the Import and Export department.
  • Preparing and Handling various contracts and various kinds of Letter of Credit.
  • Preparing non discrepant documents under the Export Letter of Credit (UCP 500-600).
  • Gather, review, analyze and evaluate business systems and client needs.
  • Regular follow up with our clients through email.
  • Perform advanced daily tracks and trace customers.
  • Entering data related to customer orders for logistics services using a variety of applications and propriety systems.
  • Maintaining accurate records of daily orders, electronically and hardcopy versions.
  • Coordinating multiple schedules for a variety of service providers in the daily effort to complete order demand.
  • Responding to customer and management inquires regarding service schedules, inventory & shipment status.
  • Communicating with service providers with daily order registration, delivery confirmations, POD, and other issues as required.
  • Maintaining daily reports to ensure orders and schedules are completed.
  • Overseeing the Systems Development work and computerized all the major activities of the company.
  • Establishing and maintaining strong communications with customers.
  • Preparing and handling various contracts and LC export documentation.

Education

BBA - Human Biology

Universidad De Puerto Rico
Aguadilla, PR
06-2000

Skills

  • Communication skills
  • Time management
  • Negotiation
  • Customer service
  • Computer skills
  • Retail sales
  • Supervising experience
  • Sales management
  • Project management
  • Analysis skills
  • Organizational skills
  • Business development
  • Interviewing
  • Store management
  • Leadership
  • Retail management
  • Management
  • Strategic planning

Certification

  • Driver's License
  • October 2023 to December 2027

Languages

Spanish
Full Professional
English
Full Professional

Timeline

Compliance Manager

ALM Automotive Group
04.2024 - Current

Retail Store Manager

T-Mobile | MobileOne LLC
09.2022 - 12.2022

Retail Store Manager

AT&T
10.2018 - 03.2024

International FCL Import Manager

ECU Worldwide
05.2017 - 06.2018

Sr. Corporate Manager

ETH Cargo Services, Inc
05.2006 - 02.2017

BBA - Human Biology

Universidad De Puerto Rico

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Milca Rivera López