Milcah Allsbrook
Brooklyn,NY
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Administrative Assistant
New York City College of Technology
Brooklyn, NY
05.2016 - Current
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Handled confidential documents in an organized fashion according to established protocol.
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Tracked and submitted employee timesheets to prepare for payroll processing.
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
- Created spreadsheets in Microsoft Excel for record-keeping and reporting.
- Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk.
DMV Clerk
NYS Department of Motor Vehicles
New York, NY
10.2006 - 04.2008
- Responded to customer inquiries regarding DMV services and policies.
- Processed applications for driver's licenses, vehicle registrations, title transfers, and other related documents.
- Verified accuracy of information on documents submitted by customers.
- Determined eligibility for certain types of services based on state guidelines.
- Performed data entry tasks including entering customer information into the computer system.
- Ensured compliance with federal and state laws governing motor vehicle regulations and licensing requirements.
- Issued temporary permits when required until permanent documentation could be issued.
- Assisted customers with payment methods such as cash, check, credit card, or money order.
- Processed renewals for driver's licenses, vehicle registrations, titles.
- Adhered to strict confidentiality standards while handling sensitive customer information.
- Received and submitted payments for fees and fines, accurately tracking amounts, issuing receipts and updating computer systems.
- Verified document authenticity to process license application.
Immunization Assistant
NYC College Of Technology
Brooklyn, NY
11.2002 - 08.2005
- Greeted visitors, clients and guests in a professional manner.
- Organized and maintained filing systems for documents and records.
- Entered data into databases accurately and efficiently.
- Answered incoming calls, responded to emails, faxes and other inquiries from customers and vendors.
- Processed incoming mail on a daily basis including sorting, distributing and responding when necessary.
- Assisted organizational efforts by filing, entering data and answering phones.
- Maintained front desk to provide positive first impression.
- Offered reception coverage to relieve staff during absences or breaks.
Receptionist
NYC College Of Technology
Brooklyn, CT
08.2004 - 05.2005
- Scheduled and confirmed appointments.
- Greeted visitors and provided them with assistance.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Answered and directed incoming calls using multi-line telephone system.
- Maintained an organized filing system of confidential client information in accordance with company policy.
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
- Processed payments and updated accounts to reflect balance changes.
- Protected clients' rights by maintaining confidentiality of personal and financial information.
- Coordinated pick-up and delivery of express mail services.
- Monitored reception area to provide consistently safe, hazard-free environment for customers.
Education
Some College (No Degree) - Hospitality Administration And Management
NYC College of Technology
300 Jay StSome College (No Degree) - Culinary Arts
The Art Institute of New York City
New York, NYSkills
- Check processing
- Clerical Support
- Office Administration
- Mail handling
- Filing
- Multi-Line Telephone Systems
- Customer Service
- Document Control
Certification
- Resolving Conflict in the Workplace
- Microaggressions and Bias in the Work Environment
- Elevating Your Customer Service Beyond Compare
- Frontline Staff Training - Manage Challenging Situations & Improve Customer Service
Timeline
Administrative Assistant
New York City College of Technology
05.2016 - Current
DMV Clerk
NYS Department of Motor Vehicles
10.2006 - 04.2008
Receptionist
NYC College Of Technology
08.2004 - 05.2005
Immunization Assistant
NYC College Of Technology
11.2002 - 08.2005
Some College (No Degree) - Hospitality Administration And Management
NYC College of Technology
Some College (No Degree) - Culinary Arts
The Art Institute of New York City