Milcah Ssebbowa
Lowell,Ma
Summary
Resourceful Project Manager with 10 years of expertise in organizing business operations, financial oversight and resource management to achieve smooth flow and project operations. Leads procurement of resources including equipment and supplies. Monitors projects by adhering to production schedule and budget, managing production team, identifying problems and providing targeted solutions. Knowledgeable in accounting principles, bookkeeping, budget and financial management.
Overview
8
8
years of professional experience
20
20
years of post-secondary education
Work History
Crisis, Advocate/ Bridges
Response, Sexual Violence Support Services, Inc
Nashua, NH
01.2019 - Current
- Member of on-call emergency response team for crisis intervention within facility
- Counseled and helped to stabilize consumers and caregivers in crisis situations
- Conversed with individuals in crisis which called or texted hotline for assistance
- Built safety plans to lower risk of crisis and intervened in specific manners outlined by procedures
- Documented risk to each client and context of concerns
- Provided emergency response in crisis situations to diffuse tensions and prevent violence
- Delivered individualized counseling services to clients working through issues such as mental illness and substance abuse
- Collaborated with counselors, physicians and nurses to plan or coordinate treatment, drawing on social work experience and patient need
Assistant Program Manager
Seven Hills Foundation
North Reading, MA
01.2016 - 01.2017
- Oversee Resident Funds, and manage group home budget
- Plan, implement and evaluate programs, services and activities provided in group home.
- Provides liaison with public, police, courts, schools and other Stake Holders
- Oversaw staff schedules and assignments to handle programming demands.
- Collaborated with various teams to uncover issues, identify applicable solutions and offer guidance.
- Developed and recommended policies and procedures for evaluating programs.
- Monitored programming schedules, conformance to guidelines and quality.
- Carried out day-to-day duties accurately and efficiently.
- Analyzed overall patient performance and recommended adjustments to care plan goals, supporting individual progression
Assistant Project Manager
Hope Of Children And Women Victims Of Violence
Kampala, Uganda
01.2015 - 01.2016
- Volunteer in activities involved in women's empowerment for HOCW's clients
- Initiated and executed comprehensive Project Training Plan to group of 20, centered around peace building and conflict resolution training which includes, negotiation, dialogue, women and peace building, multi-track diplomacy, trauma healing, forgiveness and reconciliation.
- Maintained tactical control of project budgets and timelines to keep teams on task and achieve schedule targets.
- Developed and followed baseline Training Project Plan and milestones for task completion.
- Planned, executed and controlled assigned project, ensuring work performed complied with contractual requirements.
- Set up and managed team meetings.
- Monitored project progress, examined risks and set forth contingency plans.
Assistant Program Supervisor
Advocates Inc
Framingham, MA
01.2013 - 01.2015
- Coordinated daily activities and assignments of direct reports.
- Implemented programmatic changes in collaboration with director.
- Completed or supervised required or designated program documents.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Helped individuals with moderate to severe developmental disabilities carry out daily living tasks by coordinating expert support.
- Assisted staff with maintaining residents' health by scheduling medical appointments and arranging transportation.
Teaching Assistant/Project Assistant
African Community Education, ACE
Worcester, MA
01.2013 - 01.2014
- Initiated and executed comprehensive Project Training Plan centered around Conflict Resolution training for managers, employees and HR professionals concentrating on Workplace Conflict Resolution, and different tactics to manage employee conflict and improve office communication, workplace environment and team productivity.
- Assisted teachers with classroom management and document coordination to maintain positive learning environment.
- Set up visual aids, equipment and classroom displays to support teacher's lesson delivery.
- Implemented practice exercises and group assignments to assist students in quick information grasping.
- Tutored students in reading, language arts and other subjects.
- Supported planning and preparation for culturally-diverse class sessions.
Education
Certificate in Crisis Intervention Bridges Domestic and Sexual Violence Support- Nashua -
Mission School
Certificate in Nonprofit Management -
Institute For Nonprofit Practice
05.2001 - 01.2016
Master of Arts - Peace and Conflict Resolution
University of Massachusetts - Lowell
Lowell, MA 02.2012 - 03.2014
Bachelor of Arts - Liberal Studies, Peace and intercultural relations
Salem State University
09.2008 - 03.2012
Skills
Project planning and development
Advanced problem solving
Organizing
Managing Task
Budgeting
Controlling Cost
Analytical
Conflict resolution
Managing meetings
Managing relationships with stakeholders
Strong interpersonal skills
Strong verbal communication
Strong written communication
Timeline
Crisis, Advocate/ Bridges
Response, Sexual Violence Support Services, Inc
01.2019 - Current
Assistant Program Manager
Seven Hills Foundation
01.2016 - 01.2017
Assistant Project Manager
Hope Of Children And Women Victims Of Violence
01.2015 - 01.2016
Assistant Program Supervisor
Advocates Inc
01.2013 - 01.2015
Teaching Assistant/Project Assistant
African Community Education, ACE
01.2013 - 01.2014
Master of Arts - Peace and Conflict Resolution
University of Massachusetts - Lowell
02.2012 - 03.2014
Bachelor of Arts - Liberal Studies, Peace and intercultural relations
Salem State University
09.2008 - 03.2012
Certificate in Nonprofit Management -
Institute For Nonprofit Practice
05.2001 - 01.2016
Certificate in Crisis Intervention Bridges Domestic and Sexual Violence Support- Nashua -
Mission School