Milcah Urbina
Modesto
Summary
Dedicated mental health advocate with a focus on community resource expansion and organizational collaboration. Proven ability to drive positive change through strategic partnerships. Committed to continuous professional development and exploring diverse career opportunities.
Overview
7
7
years of professional experience
Work History
Office Assistant Administrator
A1 Best Rentals & Real Estate
Modesto
05.2025 - 11.2025
- Managed front-desk operations, answered multi-line phones, and greeted clients with professionalism
- Scheduled meetings, appointments, and travel for staff and executives
- Maintained organized filing systems and accurate data entry across digital platforms
- Handled incoming/outgoing mail and managed inventory of office supplies
- Drafted and proofread correspondence, reports, and internal documents
- Proficient in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint) and Google Workspace
Behavioral Technician
ACES ABA
Modesto
03.2024 - 03.2025
- Delivered 1:1 Applied Behavior Analysis (ABA) therapy to children with autism and developmental delays
- Applied de-escalation techniques and followed safety protocols when needed
- Maintained accurate session notes, progress reports, and documentation in compliance with HIPAA
- Assisted in behavior assessments and contributed to treatment plan adjustments
Kids Club Member
Learning Quest
Modesto
08.2023 - 01.2024
- Assisted with classroom management through routine establishment and group activity facilitation
- Collaborated with lead instructors to foster a structured, engaging learning atmosphere
- Monitored student behavior to ensure safety and enforce established protocols
- Delivered individual support to children for emotional regulation and positive social interactions
Volunteer Training
HAVEN
Modesto
01.2022 - 02.2022
- Completed trauma awareness course to strengthen insight into significant issues
- Collaborated with public resources to build a supportive network for community initiatives
- Strengthened communication skills through active engagement in diverse group discussions
Crew Member
Jack in the Box
San Dimas
06.2020 - 10.2020
- Executed over 90 daily cash and credit transactions with accuracy
- Administered cash register and POS software to expedite payment transactions
- Maintained strict adherence to COVID-19 protocols, ensuring a sanitized environment
- Worked alongside team members to facilitate prompt service during busy periods
Intern
Old Oak Ranch Conference Center
Sonora
07.2019 - 11.2019
- Directed business operations through optimized skill development
- Answered customer inquiries & delivered prompt and friendly service
- Performed various housekeeping services including mopping, dusting, vacuuming, bleaching, scrubbing, and sanitizing
Summer Intern
Old Oak Ranch Conference Center
Sonora
06.2018 - 08.2018
- Analyzed data using retail software systems (Square)
- Provided administrative support to senior staff during event planning sessions
- Maintained positive working relationship with fellow staff and management
- Successfully built and maintained client relationships
- Diligently handled retail transactions ensuring both cash flow & orders
Education
Some College (No Degree) - Psychology, Worship Arts and Media
Southeastern University
Lakeland, FLSome College (No Degree) - Worship Arts and Media & Transformational Ministry
Life Pacific University
San Dimas, CAHigh School Diploma -
Peter Johansen High School
Modesto, CA05.2019
Skills
- Administrative operations and support
- Client relationship management
- Conflict resolution
- Data analytics and entry
- Health and safety compliance
- Process improvement
- Productivity enhancement
- Retail sales and customer service
- Team collaboration
- Appointment scheduling
- Payment processing systems
- Spreadsheet management
- Verbal and written communication
- Document proofreading
- Schedule management
- Presentation preparation
- Call handling
- Interpersonal skills
Languages
- English
- Intermediate Spanish
Pronouns
She/Her(s)
Preferred Name
Emmy
References
References available upon request.
Timeline
Office Assistant Administrator
A1 Best Rentals & Real Estate
05.2025 - 11.2025
Behavioral Technician
ACES ABA
03.2024 - 03.2025
Kids Club Member
Learning Quest
08.2023 - 01.2024
Volunteer Training
HAVEN
01.2022 - 02.2022
Crew Member
Jack in the Box
06.2020 - 10.2020
Intern
Old Oak Ranch Conference Center
07.2019 - 11.2019
Summer Intern
Old Oak Ranch Conference Center
06.2018 - 08.2018
Some College (No Degree) - Psychology, Worship Arts and Media
Southeastern University
Some College (No Degree) - Worship Arts and Media & Transformational Ministry
Life Pacific University
High School Diploma -
Peter Johansen High School