Milcah Aela Lorayna
Laie,HI
Summary
Skilled returned missionary of The Church of Jesus Christ of Latter-day Saints eager to learn and obtain new skills through job opportunities. Strong team player with exceptional interpersonal skills. Takes responsibilities seriously and thrives under pressure. Flexible hard worker ready to contribute to team success. Highly-motivated and adaptable, able to quickly master new skills. Seeking new challenges in a dynamic work environment.
Overview
11
11
years of professional experience
Work History
Key Access Representative
BYU, Hawaii
Laie, HI
01.2023 - Current
- Demonstrate professionalism at all times, both with customers and colleagues in the office.
- Enhanced skills utilizing Microsoft Teams, Microsoft Excel, Genetec, HID Origo, and Onity systems & portables to perform efficient work orders and TMA.
- Performed basic troubleshooting of hardware and software problems reported by customers.
- Performed research for the policies and procedures of the Key Access Team.
- Assisted with the development of new policies and procedures relating to access control systems.
- Provided training sessions on proper use of company systems and applications.
- Collaborated with other departments on projects related to access management initiatives.
- Verified customer identity before granting access to accounts or services.
- Monitored system logs for suspicious activity that may indicate unauthorized attempts at accessing protected resources.
- Provided technical support to customers using online tools.
- Contributed to team meetings, sharing insights and strategies for improving key access services.
Multipurpose guide
Polynesian Cultural Center
Laie, HI
04.2022 - 12.2022
- Elevated responsibilities as a Level 2 guide, providing exclusive and tailored tours to guests.
- Assisted visitors with directions and general information about the area.
- Led group tours for 10-30 people, providing excellent customer service and ensuring guest satisfaction.
- Greeted guests upon arrival and provided them with necessary safety instructions.
- Explained exhibits in a clear, concise manner to ensure understanding by all visitors.
- Developed new tour routes to keep things fresh and exciting for repeat visitors.
- Coordinated with other staff members when needed in order to provide visitors with an exceptional experience.
- Answered questions from visitors regarding admission prices, hours, events.
- Developed guest relationships to achieve high level of satisfaction.
- Described tour points of interest to group members, responding to questions and inquiries.
- Managed tour scheduling, including private and group tours, to optimize guest satisfaction and operational efficiency.
Food Service Worker
Polynesian Cultural Center
Laie, HI
08.2021 - 04.2022
- Work according to the assigned tasks given.
- Delivered exceptional service to enhance the dining experience for all guests.
- Responded promptly to customer inquiries regarding menu items or special requests.
- Utilized station-based workflow to enhance efficiency and streamline operations.
- Work efficiently within a team through manage tables and seats for a maximum of 1000 people.
- Skilled in handling and coordinating with large groups of people.
- Set up, restocked and cleaned dining areas.
- Maintained professional demeanor during interactions with customers and co-workers.
- Acquired new skills to support team and further accommodate customer needs.
- Maintained cleanliness standards for all service areas including dining room, kitchen and storage areas.
Full-time Missionary
The Church of Jesus Christ of Latter-Day Saints
Cagayan De Oro, Philippines
10.2019 - 04.2021
- Effectively communicated religious teachings using the Cebuano language.
- Abided by and acted in accordance with a set of rules implemented by the Church.
- Dedicated to self-directed educational pursuits in religious literature for the purpose of effectively aiding individuals engaged in spiritual discussions.
- Successfully fulfilled the role of a sister training leader for 6 months.
- Served as Assistant Head of the social media committee, overseeing its operations across several zones in Cagayan De Oro.
- Consistently assisted appointed leaders in resolving their concerns, contributing to the growth and success of the assigned church organization in the area.
- Planned special events for holidays or special occasions that focused on spreading the gospel message.
- Coordinated with other missionaries to carry out on-site work.
Event Organizer
GreenLeaf Albay
Albay, Philippines
05.2017 - 09.2018
- Contact suppliers for events.
- Organized meetings with vendors to discuss event requirements.
- Assisted in creating promotional materials for events.
- Coordinated venue logistics such as seating arrangements, audio-visual needs, catering services and decorations.
- Responded promptly to inquiries from potential sponsors or partners regarding upcoming events.
- Facilitated post-event evaluations with clients and internal teams, gathering feedback to inform future event planning.
- Resolved unexpected issues and emergencies during events, maintaining poise and ensuring participant satisfaction.
- Design backdrops for certain events.
- Assist the manager with setting up.
Data Encoder
Municipal Hall of Daraga
Daraga, Philippines
04.2017 - 05.2017
- Ensured accurate and organized data compiling for the town’s lot files.
- Implemented effective practices for organizing files based on provided guidelines.
- Updated existing databases with newly acquired information from various sources.
- Performed quality control checks on all entered data before submitting it for review or approval.
- Monitored performance metrics such as speed, accuracy, and volume in order to improve efficiency.
- Maintained a database of customer records, ensuring all entries were accurate and up-to-date.
Secretary
Rent-A-Car Business
Cebu, Philippines
04.2013 - 05.2014
- Served as a finance assistant.
- Have excellent computing skills through MS Excel.
- Served customers by actively listening, exhibiting a positive attitude and demonstrating patience while resolving issues.
- Managed calendar reminders for upcoming deadlines or events associated with the office.
- Updated contact lists on a regular basis; created new contacts as needed.
- Sorted mail and distributed it to appropriate personnel or departments within the organization.
- Prepared documents such as memos, letters, reports, spreadsheets and presentations using Microsoft Office applications.
- Greeted visitors in a professional manner and directed them to appropriate personnel or offices.
- Responded to customer inquiries via email or telephone in a polite and professional manner.
- Proofread documents before submission; corrected any errors found in grammar or punctuation.
Education
Biology -
Brigham Young University - Hawaii
true06-2025
Nursing -
Bicol University of The Philippines
Legazpi, Albay Philippines04-2019
High School Diploma -
Mary's Child Science Oriented School
Daraga, Albay Philippines04-2018
Skills
- Leadership experience
- People skills
- Collaboration Talent
- Problem-Solving abilities
- Creativity
- Multitasking
- Communication Skills
- Follow-up skills
- Cell Culture
- Sample Preparation
- Chemical Handling
- Organizational Skills
- Medical Laboratory Procedures
- Clinical lab settings
- Written Communication
- Team Management
- Chemistry
Accomplishments
- Served and returned home with honor from 18 months of voluntary mission for The Church of Jesus Christ of Latter-Day Saints. (10/01/19 - 04/30/21)
- Junior and Senior High School graduate with honors. (04/01/18)
- Awarded the "Employee of the Month" back in December 2023 as a Key Access Representative.
- Awarded best in research study under the STEM graduates of 2018.
Languages
- Tagalog
- Cebuano
- English
Affiliations
- Received an MVP award in the women's division in a swimming competition in Naga City.
Languages
English
Native/ Bilingual
Tagalog
Native/ Bilingual
Cebuano
Limited
Timeline
Key Access Representative
BYU, Hawaii
01.2023 - Current
Multipurpose guide
Polynesian Cultural Center
04.2022 - 12.2022
Food Service Worker
Polynesian Cultural Center
08.2021 - 04.2022
Full-time Missionary
The Church of Jesus Christ of Latter-Day Saints
10.2019 - 04.2021
Event Organizer
GreenLeaf Albay
05.2017 - 09.2018
Data Encoder
Municipal Hall of Daraga
04.2017 - 05.2017
Secretary
Rent-A-Car Business
04.2013 - 05.2014
Biology -
Brigham Young University - Hawaii
Nursing -
Bicol University of The Philippines
High School Diploma -
Mary's Child Science Oriented School
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