Milciades Nororis
Takoma Park,MD
Summary
Sales representative team leader with a proven history of creating strategic sales plans and driving teams to surpass targets. Expertise in customer relationship management and communication, resulting in high client satisfaction and retention. Experienced lead coach in Brazilian jiu jitsu, adept at mentoring and evaluating students while fostering engagement. Focused on improving team performance and cultivating a positive training atmosphere.
Overview
12
12
years of professional experience
2
2
Certifications
Work History
Lead Coach
Ifinite Brazilian Jiu Jitsu
Gaithersburg, Maryland
06.2020 - Current
- Led daily classes focusing on technique and strategy in Brazilian Jiu Jitsu.
- Mentored assistant coaches, improving coaching effectiveness and increasing student engagement.
- Organized and managed local competitions, boosting team participation and fostering growth.
- Evaluated student progress, delivering personalized feedback to support individual improvement.
- Maintained a positive training environment fostering respect and discipline among students.
Sales Representative Team Leader
Rich Tusing State farm agency
9418 annapolis Rd Ste 105 , MD
06.2020 - Current
- Developed strategic sales plans that increased customer retention and satisfaction rates.
- Directed sales team to consistently meet monthly targets while enhancing client engagement.
- Motivated team members to surpass individual sales goals.
- Managed customer inquiries, ensuring timely responses and resolution of issues.
Account Representative
Juan Portillo State Farm Agency
Burtonsville, Maryland
03.2018 - 05.2020
- Resolved client inquiries promptly while delivering exceptional customer service.
- Managed client accounts to ensure accurate policy records and documentation.
- Educated clients on available insurance products and coverage options effectively.
Front Desk Receptionist Volunteer
Maria Mena Law Firm
Silver Spring, Maryland
02.2016 - 03.2018
- Greeted clients and visitors with professionalism and warmth.
- Managed phone calls, directing inquiries to appropriate staff members.
- Processed incoming mail and distributed documents to relevant departments.
- Assisted attorneys with administrative tasks and document preparation.
Volunteer
Takoma park fire deparement
Takoma Park, Maryland
04.2014 - 03.2015
- Maintained equipment and ensured readiness for emergencies.
- Engaged with local residents to foster positive community relations.
Education
Bachelor of Arts - History
University of Maryland, Baltimore County
Baltimore, MD06-2023
High School Diploma -
John F Kennedy High School
Silver Spring, MD06-2014
Skills
- Coaching techniques
- Progress evaluation
- Strategy development
- Customer relationship management
- Data compilation
- Student feedback
- Client engagement
- Effective communication
- Problem solving
- Microsoft Teams
- Microsoft Excel
- Attention to detail
- Mentorship
- Microsoft Word proficiency
Languages
Spanish
Professional
Certification
Property and casualty insurance license
Future Certifications in Finance
- ready and willing to obtain security license to progress in the finance field including CFP.
Timeline
Lead Coach
Ifinite Brazilian Jiu Jitsu
06.2020 - Current
Sales Representative Team Leader
Rich Tusing State farm agency
06.2020 - Current
Account Representative
Juan Portillo State Farm Agency
03.2018 - 05.2020
Front Desk Receptionist Volunteer
Maria Mena Law Firm
02.2016 - 03.2018
Volunteer
Takoma park fire deparement
04.2014 - 03.2015
Bachelor of Arts - History
University of Maryland, Baltimore County
High School Diploma -
John F Kennedy High School