Mildred Artiga
Beltsville,MD
Summary
Medical office manager with 8 years of experience working to organize and coordinate office operations to achieve optimal productivity and effectiveness. Experienced in the use of schedule management software and electronic medical records system. Possess strong multi- tasking skills, with ability to simultaneously manage various projects and schedules. Eager to bring strong administrative skills to a company in need of top-level support.
Overview
17
17
years of professional experience
Work History
Medical Office Manager
Family Foot And Ankle
03.2016 - Current
- Communicated effectively with staff members, physicians and patients, employing active listening and interpersonal skills.
- Provided proper scheduling of patients, ensuring timely and effective allocation of resources and calendars.
- Assessed processes and procedures, complying with OSHA and HIPAA regulations.
- Created and managed electronic patient records, encompassing data entry and administrative functions related to insurance, billing and accounts receivable.
- Implemented onboarding for new employees, which enabled each to effectively learn tasks and job duties.
- Obtained client medical history, medication information, symptoms and allergies.
- Sanitized, restocked and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
- In charge of medical supply ordering for 5 offices and monitoring levels and submitting replenishment orders before depleted.
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
- Prepared patients for X-rays, suture removal and dressing changes.
- Compiled necessary documents for surgical billing packages for our Ambulatory Surgery Center
Store Manager
Advance Auto Parts
03.2010 - 02.2016
- Developed new store location from ground up by hiring and training efficient team
- Schedule correct staffing template for store
- Managed store purchasing card for second source purchases and for when it was used for office supplies
- Trained assistant manager to become a store manager for the district
- Make sure we met store goals on a daily basis with constant sales tracking
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Update planograms on a weekly basis (front room and back room)
- Maintain company vehicles (registrations, cleanliness, running telematics for safe driving, etc.)
- Handle cash flow on a daily basis (count safe and tills, in total of 8 tills) reconciled daily sales transactions
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Parts Sales Manager
Autozone
02.2008 - 03.2010
- Purchased and maintained office supply inventories, and being careful to adhere to budgeting practices
- Maintain great customer service experience for walk in and commercial customers
- Provide a great looking store with planograms up to date
- Manage money transfers and deposits with Dunbar and near by bank
- Opened, sorted, and distributed incoming messages and correspondence
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets
- Trained team members in successful strategies to meet operational and sales targets.
- Submitted reports to senior management to aid in business decision-making and planning.
Education
High School Diploma -
Theodore Roosevelt Senior High School
Skills
- Team Supervision
- Payroll Oversight
- Team Leadership
- Office Supplies and Inventory
- EMR Software
- Reception Management
- Medical Practice Operations
- Scheduling
- Training and Development
Languages
English
Spanish
Timeline
Medical Office Manager
Family Foot And Ankle
03.2016 - Current
Store Manager
Advance Auto Parts
03.2010 - 02.2016
Parts Sales Manager
Autozone
02.2008 - 03.2010
High School Diploma -
Theodore Roosevelt Senior High School
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