Mildred Asante
Minneapolis,MN
Summary
Detail-oriented hospitality professional with 7+ years of guest-facing experience in fast-paced environments including resorts, restaurants, and residential buildings. Skilled in coordinating conference and event logistics, handling high call volumes, and managing cross-functional tasks with limited supervision. Proven ability to lead initiatives, resolve issues independently, and provide professional support to both internal staff and external guests. Known for a warm, resourceful, and adaptable approach that aligns with Canon’s commitment to customer care and operational excellence.
Overview
4
4
years of professional experience
Work History
Reservations / Front Desk Agent
Superior Shores Resort
10.2024 - Current
- Managed 50+ reservations daily, ensuring accuracy and efficiency in booking and check-in/out
- Assisted 30-50 guests per day, with consistently positive feedback on service quality
- Handled 30-40 calls/emails daily, addressing guest inquiries and resolving issues with a 95% satisfaction rate.
Front, Checkout
Saker ShopRite
03.2024 - 08.2024
- Processed 100+ transactions daily with high accuracy (98%)
- Assisted 50-60 customers during peak hours, minimizing wait times by 20%
- Managed 30+ product returns daily, adhering to store policies and reducing losses.
Service Leader
Chipotle Mexican Grill
08.2023 - 02.2024
- Led shifts of 10-12 team members, ensuring smooth operations during peak hours
- Resolved 90% of customer complaints on-site, ensuring satisfaction
- Managed daily banking and cash handling, overseeing deposits and petty cash with 100% accuracy.
Student Admin
Undergraduate, The College of New Jersey
09.2021 - 01.2023
- Scheduled 100+ student tours per semester, coordinating with staff for smooth operations
- Assisted in planning events for 300+ attendees, including Accepted Students
- Day
- Managed 200+ pieces of confidential outgoing mail weekly, meeting all deadlines.
Building Concierge
Blackstone Realty Management
11.2020 - 07.2021
- Greeted 75-100 residents and guests per shift, addressing requests and maintaining a professional atmosphere
- Resolved 90% of tenant issues independently, ensuring satisfaction and swift response times.
Education
Some College (No Degree) - Humanities
The College of New Jersey
Pennington, NJSkills
- Customer Service: 7 years of experience in customer-facing roles
- Communication: Professional and effective communicator across diverse settings
- Organization & Multitasking: Proven ability to handle multiple tasks with accuracy and attention to detail
- Technical: WebRezPro, RDP Reservations System, Operto, SERVSAFE certified
- Leadership: Experience in leading teams and managing shifts in high-pressure environments
- Time Management: Adept at managing large volumes of tasks and maintaining productivity
Timeline
Reservations / Front Desk Agent
Superior Shores Resort
10.2024 - Current
Front, Checkout
Saker ShopRite
03.2024 - 08.2024
Service Leader
Chipotle Mexican Grill
08.2023 - 02.2024
Student Admin
Undergraduate, The College of New Jersey
09.2021 - 01.2023
Building Concierge
Blackstone Realty Management
11.2020 - 07.2021
Some College (No Degree) - Humanities
The College of New Jersey
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