Mildred Burton
Richmond,Texas
Summary
Highly motivated and detail-oriented professional with a proven track record of success in customer service, accounting, legal assistance, and sales support within various industries. Fast learner with excellent problem-solving skills. Proficient in utilizing multiple software tools to enhance workflow, accounting, and customer interactions. Adept at building customer trust and fostering long-term relationships to drive sales and revenue growth. Self-motivated legal assistant facilitating case management for law firms. Offers a broad spectrum of legal services under attorney’s supervision and manages highly confidential information with professionalism and integrity.
Overview
14
14
years of professional experience
Work History
Hammer
First Responder
Houston, TX
07.2020 - 01.2023
- Assisted dealers nationwide in the sales of new and used vehicles through chat interactions
- Utilized tools such as Slack, CRM, WIW, Google, Facebook, Adobe, and dealers’ websites
- Provided customers with necessary information including dealer requirements, credit information, loan requirements, and shipping details
- Resolved customer concerns and inquiries, connecting them to dealers for further information
- Demonstrated exceptional customer service skills, building trust and fostering loyalty to drive sales and increase foot traffic
Team Lead
MTN Nigeria
01.2009 - 01.2016
- Led a team of customer service representatives, ensuring high-quality service and customer satisfaction
- Implemented process improvements to enhance the efficiency and effectiveness of the team
- Provided training and support to team members, fostering a collaborative and productive work environment
- Resolved escalated customer issues, maintaining positive relationships and ensuring customer loyalty
- Analyzed performance metrics and prepared reports to track team performance and identify areas for improvement
- Prepared monthly and quarterly reporting packages
- Handled accrual and cash journal entries
- Oversaw daily bank deposit operations
- Prepared monthly bank reconciliations
- Sourcing stock supplies through B2B channels
- Stock reconciliation: daily, monthly, and annual stock reconciliation
- Provided regular reports on stock and finance/sales activity.
- Demonstrated strong organizational skills by effectively managing inventory distribution among staff and reconciling stock levels
- Maintained high levels of work efficiency by overseeing and guiding staff
- Streamlined process for reconciling sales and banking transactions
- Key responsibilities in the telecommunication arena included:
- Customer requisition
- Retrieved customer damaged/misplaced numbers
- Achieved excellent sales performance for a range of devices and internet services
- Stock management and reconciliation
- Managed the activation process for postpaid customer accounts for individual and corporate clientele
- Promptly and efficiently resolved escalated customer complaints.
- Developed strategies to increase team productivity and improve customer service levels.
- Monitored team performance against targets, taking corrective action where necessary.
- Assisted the manager in setting achievable goals for the team while monitoring progress towards them.
- Collaborated with other departments to develop effective solutions that meet customer needs.
- Motivated staff through positive reinforcement techniques.
- Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
- Provided support to junior staff during peak periods of workloads.
- Delegated tasks appropriately according to individual skill sets.
Legal Assistant
Ogun Law and Associates & Ekwem and Ekwem PC
Houston, TX
- Provided legal support to attorneys, including drafting documents, conducting research, and managing case files
- Assisted in the preparation of legal documents such as contracts, briefs, and pleadings
- Conducted client interviews and maintained client communication to ensure satisfaction and case progress
- Managed administrative tasks including scheduling appointments, organizing files, and maintaining legal databases
- Supported the legal team in trial preparation and court proceedings
- Interacted with insurance companies to ensure cases are being addressed
- Managed calendar and court dates and hearings
- Updated files with confidentiality
- Updated and followed up with customers on court hearings as well as with the county clerk
- Interacted with hospitals, emergency services, chiropractors, and medical teams to get bills updated for clients and send LOP(letter of protection) as well as LOR(letter of representation) as needed
Education
Bachelor of Science - Accounting And Finance
Delta State University
NigeriaSkills
- Fast learner
- Attention to detail
- Microsoft Excel
- MS Office Proficient
- Slack
- WIW
- CRM systems
- Stock reconciliation using spreadsheets
- Team collaboration tools (VDI, Webex, Teams)
- Adobe
- Outlook
- Genesys
- Building trust with customers
- Team building
- Data management
- Stock management
- Office management
- Administrative support
- Calendar management
- Client billing
- File organization
- Confidential document preparation
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeLanguages
English
Native language
Timeline
Hammer
First Responder
07.2020 - 01.2023
Team Lead
MTN Nigeria
01.2009 - 01.2016
Legal Assistant
Ogun Law and Associates & Ekwem and Ekwem PC
Bachelor of Science - Accounting And Finance
Delta State University