Mildred Cervantes
Miami,Florida
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
9
9
years of professional experience
Work History
Administrative Assistant
Marquis Association Management
02.2023 - Current
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
Receptionist Administrator
First Service Residental
01.2020 - 01.2023
- Answered telephones to take messages or redirect calls to appropriate colleagues.
- Handled complaints and questions, and re-directed calls to other team members.
- Maintained important files, running reports and delivering updates on occupancy and revenue.
Reservations Agent
American Airlines
12.2016 - 12.2019
- Adhered to company policies and procedures while handling guest requests and inquiries.
- Assisted customers via phone by providing confirmations, answering questions and offering general information.
- Resolved customer complaints quickly and efficiently by taking appropriate action or referring them to a supervisor as necessary.
Education
Associate of Arts -
Miami Dade College
Miami, FL05-2018
High School Diploma -
Miami Senior High School
Miami, FL06-2008
Associate of Science - Medical Assistant
South Florida Institute
Miami, FL06-2015
Skills
- Problem-Solving Skills
- Fluent in English and Spanish
- Customer Service
- Strong problem solver
- Computer skills
- Office administration
Accomplishments
- Inventory Management - Managed inventory and office budgeting for supplies for busy office.
- Coordinated weekly project team meetings and drafted agendas to increase meeting efficiency.
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Administrative Assistant
Marquis Association Management
02.2023 - Current
Receptionist Administrator
First Service Residental
01.2020 - 01.2023
Reservations Agent
American Airlines
12.2016 - 12.2019
High School Diploma -
Miami Senior High School
Associate of Arts -
Miami Dade College
Associate of Science - Medical Assistant
South Florida Institute
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