Mildred Diaz
Providence,RI
Summary
Patient-focused professional equipped with administrative and customer service expertise. Helps keep healthcare services proceeding smoothly by coordinating communications, referrals, and policy enforcement. Talented in finding balanced solutions and resolving conflicts.
Versatile human resources specialist offers recruitment, policy development and office management expertise paired with outstanding multitasking and communication abilities. Goal-oriented professional with several years of comprehensive experience retaining employee relations. Commended for superior performance and consistently going above and beyond to exceed goals.
Overview
22
22
years of professional experience
Work History
Senior HR Specialist Onboarding & Recruitment
Providence Community Health Centers
Providence , RI
2022.05 - 2024.06
- Analyzed workforce data to develop strategies that address recruitment needs.
- Drafted offer letters and employment contracts according to company guidelines.
- Organized recruitment events such as career fairs and open houses.
- Reviewed job descriptions, identified necessary changes and updated accordingly.
- Developed and implemented new employee onboarding process.
- Created training materials for new hires and provided orientation sessions.
- Managed recruitment processes, including job postings, candidate screening, and interviews, ensuring timely and efficient hiring.
- Analyzed job descriptions and determined recruitment plan, timeline and advertising efforts to fill positions.
- Assisted with recruitment initiatives by interviewing and talent sourcing.
- Maintained employee records in compliance with federal and state laws, ensuring accuracy and confidentiality.
Clinical Supervisor/Interim Health Center Director
Providence Community Health Centers
Providence , RI
2015.03 - 2022.05
- Recruited, trained, supervised, evaluated and mentored staff members.
- Participated in regular meetings with senior leadership team members to discuss progress towards organizational goals.
- Supervised medical staff in providing quality patient care services and ensured adherence to safety protocols.
- Encouraged collaboration between physicians, nurses, technicians, and other healthcare professionals.
- Directed daily operations of clinic, including scheduling appointments, assigning tasks to staff members, and ensuring compliance with regulations.
- Reviewed internal reports and identified areas of risk or potential cost savings.
- Ensured that all equipment was properly maintained and calibrated according to established standards.
- Assisted with resolving conflicts between staff members in a timely manner while upholding professional standards of conduct.
- Responded promptly to inquiries from patients or their families regarding health issues or treatment options.
- Established performance metrics and evaluated staff to promote continuous improvement.
Call Center Manager
Providence Community Health Centers
Providence , RI
2010.03 - 2015.03
- Conducted weekly meetings with staff members to discuss performance goals.
- Conducted regular meetings with staff to discuss issues or changes in processes or procedures.
- Created and implemented procedures for handling customer inquiries and complaints.
- Assisted in hiring new personnel when needed as well as provided ongoing training and development initiatives.
- Participated in recruitment activities such as interviewing prospective candidates.
- Provided coaching on best practices in customer service techniques to improve quality of interactions with customers.
- Monitored daily operations, including call volume, average speed of answer, service levels, customer satisfaction scores, and other key metrics.
- Analyzed data from various sources to identify trends in customer inquiries and complaints.
- Resolved escalated customer complaints in an efficient manner while maintaining positive relationships with clients.
Senior Patient Service Representative
Providence Community Health Centers
Providence , RI
2002.05 - 2010.03
- Provided excellent customer service to ensure a positive experience for all customers.
- Assisted in resolving billing issues including researching accounts, preparing refunds or adjustments as needed.
- Processed payments for services rendered by completing credit card authorization forms and accurately documented all financial transactions.
- Assisted with triaging of clinical questions, issues from patients, providers when appropriate.
- Greeted patients, collected personal and insurance information, verified insurance coverage and obtained authorizations for services.
- Facilitated communication between staff members, physicians, patients and their families.
- Answered incoming calls from patients and providers with inquiries regarding medical services and procedures.
- Ensured HIPAA compliance throughout all interactions with patients and their families.
- Scheduled patient appointments, updated patient records, maintained accurate documentation in the electronic health record system.
Education
Bachelor of Arts - Organizational Leadership & Change
College Unbound
Providence, RI2020-12
Associate of Arts - General Studies
Community College of Rhode Island
Warwick, RI2018-05
Skills
- Customer Relations
- Management collaboration
- Proficient in Excel, Microsoft Office, ADP HRB Workforce Now
- Problem-Solving
- Reliability
- Teamwork and Collaboration
- Adaptability and Flexibility
- Professionalism
- Idea Development and Brainstorming
- Experience in leadership
- Multitasking
- Effective Communication
Languages
Spanish
Native/ Bilingual
Accomplishments
- 20 Years of Service with PCHC
Affiliations
- Diversion and Inclusion Committee (PCHC) 2016-2022
- Environment of Care Committee (PCHC) 2005-2010
Timeline
Senior HR Specialist Onboarding & Recruitment
Providence Community Health Centers
2022.05 - 2024.06
Clinical Supervisor/Interim Health Center Director
Providence Community Health Centers
2015.03 - 2022.05
Call Center Manager
Providence Community Health Centers
2010.03 - 2015.03
Senior Patient Service Representative
Providence Community Health Centers
2002.05 - 2010.03
Bachelor of Arts - Organizational Leadership & Change
College Unbound
Associate of Arts - General Studies
Community College of Rhode Island
Similar Profiles
Sayra Perez NievesSayra Perez Nieves
Behavioral Health Community Health Advocate at Providence Community Health CentersBehavioral Health Community Health Advocate at Providence Community Health Centers
Steffany VelascoSteffany Velasco
Patient Service Representative at Providence Community Health CentersPatient Service Representative at Providence Community Health Centers
Idaniza MartinezIdaniza Martinez
Medical Assistant at Providence Community Health CentersMedical Assistant at Providence Community Health Centers