Summary
Overview
Work History
Education
Skills
Refrences
Timeline
BusinessDevelopmentManager

Mildred Dones

Brooklyn,NY

Summary

My objective to is obtain a job where I can express Proactive and goal-oriented professionalism with excellent time management and problem-solving skills. Also Reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Overview

3
3
years of professional experience

Work History

Assistant Manager

MoSa Spa
08.2023 - 09.2024
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.

Front Desk Receptionist

Drybar Holdings
08.2022 - 08.2023
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
  • Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
  • Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
  • Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.

Sales Associate

Sally's Beauty Supply
06.2021 - 07.2022
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.

Education

Cosmetology

Brittany Beauty Academy
Brooklyn, NY

Skills

  • Customer service
  • Money handling
  • Team leadership
  • Decision-making
  • Time management
  • Conflict resolution
  • Employee scheduling
  • Recruiting and interviewing
  • Customer relationship management (CRM)

Refrences

Monica Salvador - Mosa spa Manager

347-345-7689


Greg Marshall - DryBar Manager

212-567-4589


Jessica Hernandez Sally’s Manager

718-456-0961


Timeline

Assistant Manager

MoSa Spa
08.2023 - 09.2024

Front Desk Receptionist

Drybar Holdings
08.2022 - 08.2023

Sales Associate

Sally's Beauty Supply
06.2021 - 07.2022

Cosmetology

Brittany Beauty Academy

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Mildred Dones