Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Mildred Elliott

Mildred Elliott

Toccoa,GA

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Mortgage service field inspector

Mortgage Brokers Field Services
Toccoa, Georgia
09.2025 - Current
  • Conducted thorough inspections to ensure compliance with safety regulations and standards.
  • Documented findings and generated detailed reports for review and analysis.
  • customer service ,cold calling ,schedule appointments
  • Collaborated with contractors to address identified issues during site evaluations.
  • Utilized inspection software to track job progress and maintain accurate records.
  • Recommended improvements based on inspection results to enhance operational efficiency.
  • Wrote full reports outlining results of inspections.
  • Documented conditions thoroughly and photographed different areas.
  • Took precise measurements using instruments and gauges.
  • Observed operational processes at businesses to verify compliance with government rules and regulations.
  • Conducted inspections of residential and commercial properties to ensure compliance with building codes, safety regulations, zoning laws, and other applicable ordinances.
  • Investigated complaints from tenants concerning maintenance issues or code violations at rental properties.

Shop and deliver Goods

Spark delivery
Toccoa, Georgia
10.2021 - Current
  • Completed day-to-day duties accurately and efficiently.
  • Contributed innovative ideas and solutions to enhance team performance and outcomes.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Identified needs of customers promptly and efficiently.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Collaborated closely with team members to achieve project objectives and meet deadlines.
  • Recognized by management for providing exceptional customer service.

Customer Service Representative

Audible Hearing Center
Toccoa, Georgia
07.2023 - 03.2025
  • I worked here while working at other jobs as well, this was a second job.
  • cold calling for appointments
  • Managed appointment scheduling using company-specific software systems.
  • Collaborated with audiologists to ensure comprehensive patient service delivery.
  • Provided troubleshooting support for hearing devices and accessories.
  • Resolved customer inquiries through effective communication and problem-solving skills.
  • Maintained accurate patient records in compliance with privacy regulations.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Developed strong customer relationships to encourage repeat business.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.
  • Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
  • Tracked orders from start to finish to ensure timely delivery of goods or services.
  • Provided exceptional customer service to ensure customer satisfaction.
  • Resolved customer complaints promptly and efficiently.
  • Conducted regular follow-up calls with customers after resolving their issues.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
  • Collected deposits or payments and arranged for billing.
  • Adjusted bills and refunded money to resolve customers' service or billing complaints.
  • Promoted available products and services to customers during service, account management and order calls.
  • Customer service and communication also worked from home, remote work, time management.
  • Contacted customers about potential service upgrades, new services and account changes.

Freight Broker

Pedaldown Broker
Toccoa, Georgia
08.2019 - 02.2021
  • Coordinated freight shipments between carriers and clients to ensure timely delivery.
  • Negotiated rates and terms with transportation providers to optimize costs.
  • Managed documentation and compliance for shipping regulations and customer requirements.
  • Developed strong relationships with clients to enhance service quality and retention.
  • Utilized freight broker software to track shipments and manage logistics efficiently.
  • Resolved issues related to delayed shipments or damaged goods through effective communication.
  • Provided support in load planning and capacity management for transportation operations.
  • Monitored shipments for on-time delivery and communicated status updates to customers.
  • Conducted regular reviews of freight rates for existing clients as well as potential ones.
  • Interfaced regularly with customers via phone, email, or in person meetings.
  • Quoted potential customers on price of freight brokerage.
  • Cold called new customers to increase profits.
  • Acted as liaison between freight companies and shippers.
  • Coordinated the entire shipping process, from pick-up to delivery of goods.
  • Researched new carriers that could provide cost savings or improved services.
  • Assisted with preparing documents such as bills of lading, invoices, and purchase orders.
  • Collaborated with logistics team members to optimize transportation routes.

Education

High School Diploma -

Plantcity High School
Plant City, FL
06-1981

Skills

  • Inspection reporting
  • Customer relationship management
  • Regulatory compliance
  • Attention to detail
  • Problem solving
  • Effective communication
  • Time management
  • Documenting evidence
  • Preparing reports
  • GPS routing software
  • Analyzing data
  • Customer service
  • Photography
  • Taking photographs
  • Plumbing inspection
  • Data entry
  • Writing reports
  • Inspecting assets
  • Analytical thinking
  • Written communication
  • Problem-solving aptitude
  • Accessibility Standards Inspection

Certification

  • certificate for Mortgage field service inspector
  • cdl class license

Timeline

Mortgage service field inspector

Mortgage Brokers Field Services
09.2025 - Current

Customer Service Representative

Audible Hearing Center
07.2023 - 03.2025

Shop and deliver Goods

Spark delivery
10.2021 - Current

Freight Broker

Pedaldown Broker
08.2019 - 02.2021

High School Diploma -

Plantcity High School

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