MILDRED FLOWERS
Medical Front Office
Desoto,TX
Summary
Empathetic Care Worker with sensitive and compassionate approach to cultivating trust, stimulating and varied lifestyle skills with Clients. Looking to build my skills working on the front line in a clinical setting. Great time-management skills, great with people. dependable, very teachable.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Residential Youth Care Specialist
Promise House Inc.
05.2022 - 02.2023
- Responsible for supervision, physical care, behavior management, and deescalation/crisis intervention of clients within shelter
- Utilizes group approach to help improve resident’s self-image, teach effective problem solving and daily living skills
- Care for over 75 homeless youths
- Supervise and participate in meal times, preparation and clean-up.
- Remained alert to problems or health issues of clients and competently responded.
- Planned, prepared, and served meals and snacks according to prescribed diets.
- Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
- Scheduled and accompanied clients to medical appointments.
House Manager
Promise House Inc.
03.2020 - 05.2022
- Managed day-to-day operation of home to comply with regulations and agency standards
- Supervised residents preparing meals and handling chores and provided constructive feedback
- Inspected stock to identify shortages, replenish supply and maintain consistent inventory.
- Reside in house with 12 families with babies.
- Developed and implemented new housekeeping practices to increase productivity and cohesiveness.
- Scheduled and coordinated staff meetings to discuss policies, procedures and goals.
- Defined clear targets and objectives and communicated to other team members.
Family Life Coordinator
Oak Cliff Bible Fellowship
06.2016 - 05.2020
- Worked with over 50 families with transitional housing.
- Built solid and trusting rapport with children and families, fostering trust and communication to meet case needs.
- Documented data and completed accurate updates to case records.
- Completed comprehensive assessments of families to identify needs and develop treatment plans.
- Conducted outreach to families and other community partners to identify ways to address social, emotional and behavioral needs.
- Developed and implemented strategies to reduce and prevent family conflict.
- Assisted families in navigating social services system, including applying for benefits, accessing resources and connecting with other family support services.
Education
Medical Front Office Certificate -
Los Hermanos Learning Center
Mesquite, TX2023
Community Pharmacy Technician - undefined
Richland College
Dallas, TX2019
Biblical Counseling Certificate - undefined
Southern Bible Institute & College
Dallas, TX2019
Skills
- Residential Care Specialist
- Family Life Coordinator
- Home Health Care Giver
- Nursing Assistant (Over 25 Years of Experience)
- Maintain consistent communication with individuals in work community
- Have very strong knowledge of helping individuals in residential setting to meet their needs
- Very caring and compassionate worker, able to resolve conflicts and situations in timely manner
- Work well with individuals from different cultural backgrounds As well as working individually
- Personal Care Assistance
- Fiscal Reporting
- Nonviolent Intervention
- Nursing Homes
- Well visit procedures
Certification
- Medical Front Office, Los Hermanos Learning Center Online-08/2023
- Biblical Counseling Certificate, Southern Bible Institute & College - 2019
- Community Pharmacy Technician, Allied Health Division American Apprenticeship Initiative Grant- 2019
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Residential Youth Care Specialist
Promise House Inc.
05.2022 - 02.2023
House Manager
Promise House Inc.
03.2020 - 05.2022
Family Life Coordinator
Oak Cliff Bible Fellowship
06.2016 - 05.2020
Medical Front Office Certificate -
Los Hermanos Learning Center
Community Pharmacy Technician - undefined
Richland College
Biblical Counseling Certificate - undefined
Southern Bible Institute & College
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