Summary
Overview
Work History
Education
Skills
Timeline
Generic

Mildred Freeman

Chickasha

Summary

Dynamic Office Manager at Resurrection House Association with a proven track record in customer service and financial reporting. Expert in maintaining confidentiality and achieving budget efficiency, I excel in organizational skills and data entry. Committed to enhancing operational success through strategic support and effective communication with clients and team members.

Experienced with office administration, including managing daily operations and ensuring smooth workflows. Utilizes organizational and leadership skills to maintain efficiency and support team productivity. Knowledge of office software, scheduling, and resource allocation to drive operational success.

Overview

14
14
years of professional experience

Work History

Office Manager

Resurrecton House Association
10.2023 - Current
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
  • Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
  • Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.
  • Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.

Community Manager

National Property Management Associates, Inc
01.2011 - 09.2022
  • Continuously assessed community goals and objectives, making data-driven decisions to align strategies with overall organizational priorities.
  • Trained new staff members on effective use of digital tools for managing communications within the online community environment efficiently.
  • Addressed and resolved tenant complaints and inquiries, maintaining high satisfaction.
  • Conducted regular inspections to identify needed improvements and maintain highest standards.
  • Produced reports about community activities to keep owners, directors and property managers informed.
  • Maintained knowledge on lease and renewal rates to advocate for appropriate changes.
  • Worked with maintenance staff to complete timely repairs and enhancements.
  • Facilitated open dialogue among community members by moderating discussions and addressing concerns in a timely manner.
  • Evaluated property conditions and recommended improvements.
  • Collected and maintained careful records of rental payments and payment dates.
  • Monitored and tracked payments and expenses, providing timely and accurate financial reports.
  • Communicated effectively with owners, residents, and on-site associates.
  • Conducted regular inspections of both interior and exterior of properties for damage.
  • Delivered emergency 24-hour on-call service for tenants on building issues.

Education

English

Amber-Pocasset High School
Amber, OK
05-1979

Skills

  • Customer service
  • Office management
  • Organizational skills
  • Data entry
  • Billing
  • Payroll processing
  • Bookkeeping
  • Account reconciliation

Timeline

Office Manager

Resurrecton House Association
10.2023 - Current

Community Manager

National Property Management Associates, Inc
01.2011 - 09.2022

English

Amber-Pocasset High School

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