Mildred Hernandez
Winnetka,CA
Summary
Obtain a position that will enable me to use my strong organizational skills, educational background, and ability to work well with people. Reliable employee with experience in administrative roles and managing office operations. Effectively supports business leaders and teams with strong organizational and communication skills. Demonstrates consistently positive attitude and commitment to customer satisfaction to produce high-quality work.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Assistant
TeamHealth
06.2018 - Current
- Patient accounts through variety of health insurance companies; familiar with different billing and medical software programs, excel, spreadsheets, reports, EOBs, credentialing.
- Managed high-volume payment processing tasks, consistently meeting deadlines without compromising accuracy or quality.
- Reduced errors in payment transactions by regularly reviewing and reconciling financial records.
- Worked closely with management to provide effective assistance for specific aspects of workflow and daily tasks.
- Initiated phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Safeguarded sensitive information through proper documentation handling, data entry, and record maintenance procedures.
- Completed daily logs for management review.
- Followed detailed directions from management to complete daily paperwork and computer data entry.
- Proved successful working within tight deadlines and a fast-paced environment.
- Paid attention to detail while completing assignments.
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Assisted managers in decision-making processes based on thorough research and analysis of available data.
Associate
LA Fitness
05.2012 - 06.2017
- Front desk customer service, billing and maintenance.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Developed strong rapport with customers and created positive impression of business.
- Listened to customer needs and desires to identify and recommend optimal products.
Tutor Mentor
LA's Best After School Program
03.2014 - 06.2017
- Organized after-school tutoring programs to provide additional support to students struggling with specific subjects.
- Increased student comprehension by utilizing personalized teaching methods and adapting to individual learning styles.
- Supported students with helpful study habits and exam strategies.
- Collaborated with students to complete homework assignments, identify lagging skills, and correct weaknesses.
- Provided one-on-one tutoring sessions, tailoring instruction to meet the specific needs of each student while promoting independent learning skills.
- Facilitated small group and one-on-one tutoring sessions focusing on academic subject areas.
- Motivated students with accurate feedback and positive reinforcement.
Coach
Star Education Services
09.2013 - 03.2014
- Guide/aid students with homework as well as extracurricular activities.
- Provided constructive feedback on students'' work, enabling them to refine their skills and achieve better results.
- Boosted player confidence through personalized training sessions and continuous feedback.
- Developed strong relationships with student's families to encourage support and involvement in their academic growth.
- Led tutoring workshops for groups of students with related tutoring needs.
- Collaborated with teachers, administrators and parents to determine how best to support student success.
Assistant Manager
Champs Sports
02.2011 - 02.2012
- Cash/register experience, organizing store reports, supervise/organize associate's schedules and daily goals, devise showcasing and creative ideas for sales floor.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Tutor/Mentor
Ramona High School
06.2010 - 03.2011
- Tutored in English, Algebra, Geometry.
- Boosted student engagement and motivation through implementing interactive learning strategies and group work.
- Developed strong relationships with students, parents, and colleagues to foster a supportive and collaborative learning environment.
- Implemented differentiated instruction techniques to accommodate diverse learning styles and abilities within the classroom.
- Actively participated in professional development opportunities to stay informed about current trends in education and continuously refine teaching methods for optimal results.
Education
Bachelor of Arts - Sociology
University of California
Riverside, CA06.2011
Skills
- Bilingual
- Personal Training / Group Fitness
- Classroom Management
- Microsoft Office
- Microsoft Excel
- Fast Learner
- Time Management
- Computer Skills
- Data Entry
- Workload Management
- Administrative Support
- Billing and coding
- Positive and professional
Certification
- CPR/AED, 05/01/11, 06/01/18
- NASM Certified Personal Trainer, 12/01/14, 12/01/16
Accomplishments
- Achieved reconciliation of financial records by completing [Task] with accuracy and efficiency.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Languages
Spanish
Professional Working
Timeline
Assistant
TeamHealth
06.2018 - Current
Tutor Mentor
LA's Best After School Program
03.2014 - 06.2017
Coach
Star Education Services
09.2013 - 03.2014
Associate
LA Fitness
05.2012 - 06.2017
Assistant Manager
Champs Sports
02.2011 - 02.2012
Tutor/Mentor
Ramona High School
06.2010 - 03.2011
Bachelor of Arts - Sociology
University of California
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