Mildred Hernes
Milwaukee
Summary
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Overview
14
14
years of professional experience
Work History
Customer Service Representative
PNC
09.2023 - 12.2025
- Resolved customer inquiries through multiple channels, enhancing overall satisfaction and loyalty.
- Answer incoming calls and maintain expected availability in a queued environment
- Meet productivity and call handling goals consistently
- Act as a troubleshooter for online banking and payment services
- Attend department meetings and training sessions.
Loan Documentation Specialists
Bank of America
01.2021 - 02.2021
- Identified errors in applications, enhancing loan accuracy through document comparison.
- Aligned payroll with guidelines, ensuring precise calculations for loan processing.
- Utilized tools to determine loan eligibility, adhering to procedural standards.
- Verified documentation compliance, maintaining consistency with regulatory requirements.
- Prepared closing documents, ensuring precision and guideline adherence.
Customer Service Representative
Doheny Enterprises Inc
02.2018 - 10.2020
- Increased customer satisfaction by enhancing feedback collection and process improvements.
- Maintained high satisfaction levels by implementing targeted customer-focused strategies.
- Coordinated appointment setting and merchandise pick-up to streamline customer service.
- Secured revenue through effective negotiation, minimizing refunds as a last option.
- Managed diverse tasks independently, consistently meeting productivity standards.
Audit Associate
MKE1 Amazon Fulfillment Center
09.2015 - 12.2017
- Strengthened client relationships by resolving audit issues and recommending improvements.
- Identified control gaps through thorough research and comprehensive assessments.
- Recommended corrective actions to management for addressing identified account risks.
- Developed action plans to rectify discrepancies and ensure regulatory compliance.
- Conducted audits to verify adherence to established operational standards and policies.
Healthcare Support Worker
Essential Living Healthcare Services LLC
06.2012 - 06.2015
- Maintained clean environments by strictly following health and safety protocols.
- Gathered detailed client medical histories, documenting medications and allergies accurately.
- Enhanced patient comfort through compassionate care during daily activities.
- Communicated critical patient information to optimize effective treatment planning.
- Assisted in accurate patient diagnoses via medication administration and specimen collection.
Education
High School Diploma -
Groveport Madison High School
Groveport, OH06.2012
Skills
- Customer service
- Active listening
- Data entry
- Problem resolution
- Critical thinking
- De-escalation techniques
Timeline
Customer Service Representative
PNC
09.2023 - 12.2025
Loan Documentation Specialists
Bank of America
01.2021 - 02.2021
Customer Service Representative
Doheny Enterprises Inc
02.2018 - 10.2020
Audit Associate
MKE1 Amazon Fulfillment Center
09.2015 - 12.2017
Healthcare Support Worker
Essential Living Healthcare Services LLC
06.2012 - 06.2015
High School Diploma -
Groveport Madison High School