Summary
Overview
Work History
Education
Skills
Timeline
Generic

Mildred Laho

Houghton

Summary

A hardworking and self-motivated individual who excels in building customer relationships. With exceptional organizational skills, and a willingness and love for learning.

Overview

10
10
years of professional experience

Work History

Home Daycare Owner

Self
Houghton
11.2021 - 06.2025
  • Ensured compliance with local regulations governing child care facilities, and created a safe, nurturing environment to promote learning and growth in children.
  • Established relationships with parents and guardians to foster strong communication regarding their child's progress.
  • Developed an age-appropriate curriculum, a policy handbook, and safety plans and protocols.
  • Kept accurate records of attendance, meals served, medications administered and other important information.
  • Managed budgeting responsibilities, reported on financial results, created and reviewed invoices, and assisted in tax returns, and maintained organized files and documents related to taxes.

Server

The Ambassador
Houghton
07.2018 - 10.2021
  • Ensured that each guest was served courteously, quickly, and efficiently.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies.
  • Assisted in training new servers.
  • Operated POS terminals to input orders, split bills, and calculate totals.

Front Desk Agent

Courtyard by Marriott
Albion
02.2018 - 05.2018
  • Relocated to assist our company in opening this brand new hotel and getting it up and running in Albion, MI.
  • Assisted with check-in and check-out procedures for guests.
  • Resolved customer complaints promptly and courteously.
  • Answered phones, responded to inquiries, and took messages.

Guest Relations Manager

Holiday Inn Express Hotel
Houghton
06.2015 - 01.2018
  • Greeted arriving guests to provide assistance and facilitate check-ins, check-outs, and other needs during their stay.
  • Performed administrative tasks, such as updating databases and preparing documents.
  • Promoted teamwork and quality service through daily communication and coordination with other departments.
  • Built and maintained productive relationships with employees, as well as onboarding and training all incoming employees.
  • I responded to and resolved all reviews and guest complaints.
  • Built relationships and made contracts with local and other businesses to keep them loyal to our business.

Education

High School Diploma -

Lighthouse Academy
Hancock, MI
05-2013

Skills

  • Record keeping
  • Regulatory compliance
  • Financial reporting
  • Customer service
  • Staff training
  • Problem solving
  • Time management
  • Multitasking
  • Excellent communication
  • Policy development
  • First aid and CPR certified
  • Organizational skills
  • Schedules and routines

Timeline

Home Daycare Owner

Self
11.2021 - 06.2025

Server

The Ambassador
07.2018 - 10.2021

Front Desk Agent

Courtyard by Marriott
02.2018 - 05.2018

Guest Relations Manager

Holiday Inn Express Hotel
06.2015 - 01.2018

High School Diploma -

Lighthouse Academy

Similar Profiles

CREATE PROFILE