Summary
Overview
Work History
Education
Skills
Timeline
Generic

Mildred Loftis

Milton,Florida

Summary

Dynamic customer service professional with a proven track record at Chick-Fil-A, excelling in high-pressure environments. Demonstrated strong multitasking abilities and effective complaint resolution, enhancing customer loyalty. Skilled in efficient seating and maintaining cleanliness, I foster positive guest relations while driving team collaboration to exceed service expectations.

Hospitality professional with background in creating seamless and enjoyable dining experiences for guests. Known for effectively managing guest interactions, reservations, and seating arrangements while maintaining positive and organized environment. Team-oriented with focus on collaboration and adaptability to meet changing needs and ensure guest satisfaction.

Experienced with greeting and seating guests efficiently, managing reservations, and providing welcoming environment. Utilizes strong communication skills to ensure smooth interactions and guest satisfaction. Knowledge of handling guest inquiries and resolving issues promptly to maintain positive dining experience.

Overview

39
39
years of professional experience

Work History

Restaurant Hostess

Chick-fil-A
08.2024 - Current
  • Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
  • Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
  • Answered customer questions about hours, seating, and menu information.
  • Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Processed customer orders and accurately handled payment transactions.
  • Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
  • Met customer service goals and exceeded customer expectations.
  • Resolved customer complaints and maintained clean and tidy checkout area.
  • Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
  • Counted money in drawers at beginning and end of each shift.
  • Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
  • Developed and managed relationships with customers to increase customer loyalty.
  • Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
  • Answered product questions using knowledge of sales and store promotions.
  • Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
  • Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
  • Utilized POS system to handle customer cash and credit card transactions.
  • Managed cash register operations accurately, reducing the risk of shortages or overages in daily reconciliations.
  • Provided support to fellow cashiers by stepping in during breaks or assisting with complex transactions as needed.
  • Handled sensitive information securely while processing payments through various methods including cash, credit cards, and gift cards.
  • Processed returns and exchanges with care, adhering to store policies while prioritizing customer satisfaction.
  • Demonstrated versatility by cross-training in various departments throughout the store when required.
  • Provided exceptional customer service, addressing inquiries and resolving issues promptly.
  • Ensured cleanliness and organization of checkout area, contributing to positive shopping environment.
  • Enhanced store security by identifying and reporting suspicious activities.
  • Collaborated with team members to maintain smooth operations during peak hours.
  • Enhanced customer experience by providing prompt and accurate transactions.
  • Addressed customer inquiries with detailed product knowledge, increasing sales through informed recommendations.
  • Collaborated with team members to streamline checkout processes, reducing average customer wait time.
  • Upheld strict adherence to store policies and regulations, minimizing potential financial discrepancies.
  • Improved team morale and cooperation by participating actively in staff meetings and feedback sessions.
  • Facilitated seamless returns and exchanges, maintaining customer trust and loyalty.
  • Resolved customer complaints, leading to noticeable improvement in customer satisfaction ratings.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Operated cash register to record transactions accurately and efficiently.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Worked with floor team and managers to meet wide range of customer needs.
  • Learned duties for various positions and provided backup at key times.
  • Used POS system to enter orders, process payments and issue receipts.
  • Processed refunds and exchanges in accordance with company policy.
  • Responded promptly to requests for assistance, spills and customer inquiries.

Lift Driver/Office Worker/Inventory Auditor

Walmart
04.1998 - 10.2020
  • Streamlined inventory management with accurate tracking of items using barcode scanners and documentation systems.
  • Maintained a safe work environment by adhering to safety regulations and protocols during all lift driving tasks.
  • Promoted a culture of continuous improvement through active participation in process review meetings and implementation of suggested changes.
  • Participated in ongoing training sessions to stay current on industry best practices, enhancing overall job performance.
  • Achieved timely completion of orders through effective communication with supervisors regarding task progress and potential obstacles.
  • Contributed to on-time order fulfillment by efficiently transporting materials throughout the warehouse.
  • Enhanced warehouse efficiency by skillfully operating lift trucks and other material handling equipment.
  • Ensured proper load balancing for safe transport of materials across various distances within the facility.
  • Demonstrated flexibility in adapting to shifting priorities based on daily needs, contributing to overall team productivity.
  • Utilized problem-solving skills to troubleshoot equipment malfunctions and report issues promptly, minimizing downtime.
  • Expedited order processing times through rapid response to pick tickets and coordination with team members for efficient workflow.
  • Assisted in the reduction of product damage by carefully loading and unloading materials onto pallets and shelves.
  • Implemented lean warehouse practices by eliminating waste and optimizing resource utilization, resulting in cost savings and increased efficiency.
  • Safeguarded company assets by accurately accounting for inventory movement during shift transitions or audits.
  • Drove safely and obeyed traffic laws to avoid accidents and injuries.
  • Maximized passenger satisfaction by keeping vehicles in safe and clean operating condition.
  • Upheld high standards of cleanliness, sanitation, and service.
  • Assessed equipment for damage, wear, battery life, and fluid levels.
  • Positioned lifting devices under, over or around loaded pallets or boxes to secure material or products for transport to designated areas.
  • Moved levers or controls to operate forklifts, lifting beams with swivel-hooks and hoists to transport and load materials.
  • Completed clerical tasks such as filing, copying, and distributing mail.
  • Increased office efficiency by organizing and maintaining a well-structured filing system.
  • Handled incoming correspondence professionally and efficiently, directing messages to appropriate parties as necessary.
  • Executed record filing system to improve document organization and management.
  • Ordered and restocked office supplies to keep staff efficient and on-task.
  • Kept office equipment in good working order with routine maintenance like changing out cartridges and adding paper.
  • Assisted in training new hires on company policies and procedures – fostering a more knowledgeable workforce capable of handling various tasks independently.
  • Received, sorted and distributed incoming mail to staff members and coordinated outgoing parcels.
  • Maintained inventory levels for office supplies, reducing downtime due to shortages or delays in ordering materials.
  • Input data into spreadsheets and databases.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Created and maintained detailed records of all office activities.
  • Purchased and maintained office supplies.
  • Processed incoming and outgoing mail and packages according to established procedures.
  • Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
  • Assisted with onboarding of new employees.
  • Fostered operational efficiency and compliance with company policies through effective coordination of office activities.
  • Edited and proofread documents for accuracy and completeness.
  • Enhanced overall warehouse efficiency with meticulous organization and proper storage of items.
  • Ensured compliance with company policies and regulatory requirements during all phases of the auditing process.
  • Communicated with auditee staff to obtain necessary information for audits.
  • Reviewed accounts, resolved coding areas, and tracked recurring expenses for accrual entry.

Waitress/Cashier Team Lead

Waffle House Restaurant
06.1986 - 04.1994
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Used cash registers and credit card machines to cash out customers.
  • Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Collaborated with team members to consistently provide efficient service during peak hours.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
  • Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
  • Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
  • Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Answered customers' questions, recommended items, and recorded order information.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Processed orders and sent to kitchen employees for preparation.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Inspected dishes and utensils for cleanliness.
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
  • Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
  • Increased sales significantly by upselling higher-end products to customers.
  • Supervised set up of banquet food stations and coordinated service to multiple dining areas.
  • Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
  • Assisted customers by answering questions and fulfilling requests.
  • Communicated with customers and team members to solve problems.
  • Processed both cash and card purchases and returns.
  • Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
  • Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
  • Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
  • Resolved customer complaints professionally, maintaining a positive brand image and fostering customer retention.
  • Developed strong relationships with repeat customers through friendly service interactions.
  • Trained team members on cash register operation and cash handling.
  • Restocked and organized merchandise in front lanes.
  • Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
  • Increased customer loyalty and retention.
  • Assisted with merchandising tasks as needed to maintain store appearance standards and promote product visibility.
  • Provided backup support during high traffic periods by stepping into cashier roles when necessary.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Operated cash register to record transactions accurately and efficiently.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Learned duties for various positions and provided backup at key times.
  • Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
  • Responded promptly to requests for assistance, spills and customer inquiries.
  • Demonstrated product features, answered questions and redirected objections to highlight positive aspects.

Education

GED -

Carroll County Tech School
Carrollton, GA
06-1974

Skills

  • Customer service
  • Strong multitasking
  • Greeting guests
  • Active learning
  • Cleanliness and hygiene
  • Assertiveness
  • Handling complaints
  • Personal presentation
  • Relationship building
  • Table bussing
  • Guest relations
  • Judgment and decision making
  • Supply restocking
  • Social perceptiveness
  • Server support
  • Service prioritization
  • Safe food handling
  • Efficient seating
  • Food station setup
  • Dining area maintenance
  • High volume dining
  • Problem-solving
  • Team collaboration
  • Task prioritization
  • Dining customer service
  • Buffet setup and takedown
  • Friendly demeanor
  • Effective multitasking
  • Cleaning and sanitation
  • Exceptional communication
  • Guest engagement
  • Guest complaint resolution
  • Food running
  • Complaint handling

Timeline

Restaurant Hostess

Chick-fil-A
08.2024 - Current

Lift Driver/Office Worker/Inventory Auditor

Walmart
04.1998 - 10.2020

Waitress/Cashier Team Lead

Waffle House Restaurant
06.1986 - 04.1994

GED -

Carroll County Tech School

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