Mildred Martinez
Peekskill,NY
Summary
Dedicated Wait Staff Member producing menu items to desired specifications for residents. Promotes positive guest experiences with well-explained meal suggestions. Excellent problem-solving skills to work within constantly changing environment. Organized and motivated employee eager to apply time management and organizational skills in various environments. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Able to work effectively unsupervised and quickly mastering new skills.
Overview
5
5
years of professional experience
Work History
Wait Staff Member
Atria Senior Living
Ossining, NY
04.2023 - Current
- Answered resident's questions regarding menu, food and beverage preparation, recipe ingredients and allergens.
- Stocked service areas with supplies during slow periods.
- Set up dining room to meet hospitality and service standards.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Addressed complaints to kitchen staff and served replacement items.
- Cleared table and bussed dishes to allow for quick setups.
- Provided excellent customer service to residents, ensuring they had an enjoyable experience.
- Communicated effectively with kitchen staff regarding resident allergies or special requests.
- Bussed tables quickly and efficiently while maintaining a neat appearance of the dining area.
- Trained new employees on restaurant procedures and plating techniques.
- Served food and beverages to resident's and confirmed complete orders.
- Set up tables in between patrons to reduce wait times.
- Checked back with residents during meals to ensure satisfaction with food and service.
- Get to know residents in a personal level to understand allergies or food restrictions to their diet.
- Ensured that all orders were taken correctly and in a timely manner.
- Checked with residents to determine satisfaction with meals, promptly taking action to correct problems.
Cashier
Izla A Taste Of Puerto Rico
Yorktown Heights, NY
03.2022 - 03.2023
- Presented menus and answered questions regarding items.
- Maintained cleanliness of work area throughout shift by wiping down surfaces, emptying garbage cans.
- Greeted customers, answered questions and recommended specials to increase profits.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Assisted other wait staff members as needed, such as refilling beverages or delivering food to tables.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Provided exceptional service to high volume of daily customers.
- Displayed strong telephone etiquette, effectively handling difficult calls.
Server
Applebee's Grill + Bar
Mohegan Lake, NY
01.2019 - 12.2022
- Achieved cost-savings by developing functional solutions to problems.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Understood and followed oral and written directions.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Answered guest questions regarding menu, food and beverage preparation, recipe ingredients and allergens.
- Stocked service areas with supplies during slow periods.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Operated POS terminals to input orders, split bills and calculate totals.
- Cleared table and bussed dishes to allow for quick setups.
- Provided excellent customer service to guests, ensuring they had an enjoyable experience.
- Served food and beverages to patrons and immediately remedied issues with orders.
- Followed all safety procedures when handling hot plates or sharp objects.
- Managed multiple tasks simultaneously while remaining organized under pressure.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Implemented sanitary food handling, holding and service protocols.
Education
High School Diploma -
Lincoln High School
Yonkers, NY06-2014
Skills
- Menu Knowledge
- Order Management
- Professional Appearance
- Handling Complaints
- Salesmanship
- Quality Control
- Cash Handling
- Strong Work Ethic
- Point of Sale (POS) System Operations
- Bilingual
- Customer Service
- Problem- solving
- Organization
Languages
Spanish
Full Professional
References
References available upon request.
Timeline
Wait Staff Member
Atria Senior Living
04.2023 - Current
Cashier
Izla A Taste Of Puerto Rico
03.2022 - 03.2023
Server
Applebee's Grill + Bar
01.2019 - 12.2022
High School Diploma -
Lincoln High School
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