Mildred McClure

• Handled customer inquiries and suggestions courteously and professionally.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Answered constant flow of customer calls with minimal wait times.
• Answered customer telephone calls promptly to avoid on-hold wait times.

• Managed budget implementations, employee reviews, training, schedules and contract negotiations.
• Developed and maintained relationships with customers and suppliers through account development.
• Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
• Implemented operational strategies and effectively built customer and employee loyalty.

• Completed on-time deliveries by choosing best and most efficient routes.
• Operated vehicle safely in highly congested areas with no traffic violations.
• Completed rush deliveries on tight timetables to satisfy customer needs.
• Delivered packages to customer doorsteps and business offices.
• Contacted customers prior to delivery to confirm and coordinate delivery times.
• Updated dispatchers frequently to convey changes such as route issues or weather delays potentially impacting delivery schedules.

• Oversaw end-to-end business processes to maintain proficiency and profitability.
• Remained up-to-date on current trends and attended industry trade shows and markets to view and order inventory.
• Capitalized on social media platforms to increase market awareness and recruit sales agents.
• Studied market to determine optimal pricing of goods and services and to capitalize on emerging opportunities.
• Input income and expense details into database to track business finances and address variances.
• Provided financial management through preparation of bank deposits and settlement of sales, returns and transaction reports.

Operated multiple machinery in the daily process of micro chips.