Summary
Work History
Education
Skills
Timeline
Generic

Mildred Mesta

Hobbs

Summary

  • Poised individual with well-developed skills, which include fast learning and always striving for better resulting from career spanning 7 years working as Service Advisor for Permian GMC company. Decisive multi-tasker with drive to take on new opportunities with great organization.
  • Flexible Service Advisor with 7 years of success in resolving customer concerns and inquiries. Skilled at accurately documenting call details, preparing reports and arranging service. Well-versed in providing helpful answers and relevant information to retain clients.
  • Cheerful and upbeat with history of exceeding customer and patron expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions. Expert at finding win-win solutions. Detail-oriented approach to resolving CRM issues.
  • Bilingual Customer Service Representative with proven ability to quickly and effectively resolve complaints and issues. Well-trained and composed in busy call center settings.
  • Hardworking and accustomed to fast-paced call center environments. Quickly and effectively understands, documents and resolves customer concerns, driving satisfaction while meeting demanding business objectives. Well-versed in top standards and best practices.

Work History

HR Onboarding Specialist

Nor-Lea Hospital District
02.2024 - Current
  • Coordinated pre-employment screenings, background checks, and documentation requirements to expedite hiring timelines and reduce potential delays in bringing talent onboard.
  • Put together employee files and collected required digital or physical information to meet requirements.
  • Worked closely with new hires, answering questions and addressing various concerns during onboarding process.
  • Created smooth onboarding processes to help new hires adjust to company policies, procedures and processes.
  • Helped new hires complete and submit required paperwork, set up benefits accounts, and initiate direct deposits.
  • Reviewed onboarding processes regularly, identifying and correcting deficiencies.
  • Streamlined new hire processes by developing efficient task workflows and checklists.
  • Trained new hires in technology required to access company systems and complete job tasks.
  • Managed multiple onboarding projects simultaneously, ensuring timely completion while maintaining high-quality standards.
  • Conducted ongoing assessments of onboarding program results, identifying areas for improvement or expansion based on data-driven insights.
  • Completed required criminal, credit, or drug tests for new hires.
  • Partnered with hiring managers to establish role-specific expectations for successful onboarding outcomes, aligning goals across departments within the organization as a whole.
  • Monitored new hire performance, compliance and progress with requirements to consistently meet deadlines.
  • Maintained regular schedule of onboarding classes, one-on-one meetings, and transitional hand-offs to supervisors.
  • Improved retention rates by establishing strong relationships with new hires during their onboarding period.
  • Led professional and thorough orientation sessions, introducing new hires to key company information.
  • Promoted a culture of collaboration by creating opportunities for team-building activities during orientation programs, fostering strong connections among coworkers from diverse backgrounds and departments.
  • Improved organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency.

Office Clerk

T.K. Stanley INC
6 2012 - 8 2013
  • Managed accounts payable for organization of 45 personnel.
  • Reviewed, investigated and corrected errors and inconsistencies in financial entries, documents and reports.
  • Maintained annual and monthly budgets.
  • Accurately processed data, validation and transmission for weekly, semi-monthly and sales payrolls.
  • Supervised proper processing of garnishments, including child support and wage assignments.
  • Maintained current knowledge of all personnel in field and all completed deliveries or delays.
  • Devised and implemented work plans for subordinate employees to check quality and consistency of work against organizational standards.
  • Set schedules, implemented new policies and worked with managers to optimize operational procedures and establish clear objectives.
  • Answered customer requests with information about product availability, shipping information and status updates.
  • Monitored dispatch board and adjusted call priorities regularly based on caller needs.
  • Reported delays, accidents or other traffic and transportation situations.

Front Desk Receptionist

Dr. Tucker Orthodontist
9 2013 - 11 2013
  • Maintained accurate bookkeeping of important files, ran reports and delivered updates on occupancy and revenues to supervisor.
  • Monitored reservations to track incoming parties and special events.
  • Arranged special accommodations for guests to maintain optimal satisfaction.
  • Reviewed safety, health and sanitation processes throughout all areas and enforced rules to promote security and safety.
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Created and optimized employee schedules to secure proper coverage for all shifts.
  • Handled payment processing duties and provided customers with receipts and proper bills and change.
  • Computed guest billings and posted charges to room accounts.
  • Answered phones, responded to customer inquiries and transferred calls to appropriate staff members.

Service Advisor/Warranty Clerk

Permian GMC
1 2014 - 02.2024
  • Recommended additional, useful services to customers, which helped to increase overall sales.
  • Built client rapport while accurately processing repair documentation and troubleshooting technical discrepancies through completion.
  • Supervised monetary transactions and changes while coordinating logistics to verify service dates.
  • Welcomed incoming individuals and ascertained needs by asking open-ended questions.
  • Explained amount for expected services and provided detailed answers to customer questions.
  • Contributed to business growth by confirming customer satisfaction with service and quality.
  • Received outstanding feedback for providing attentiveness and patience when assisting dissatisfied customers.
  • Documented and scoped actions taken to resolve issues after service calls.
  • Reconciled deliverables, monitored schedules of open claims and collaborated with accounting staff to pursue payments.
  • Stayed up to date on factory announcements and recalls.
  • Managed logistics of incoming and outgoing components shipments.
  • Organized claims paperwork and booked appointments with customers.
  • Modified, updated and processed existing policies and claims to reflect changes in beneficiary, amount of coverage and type of insurance.
  • Analyzed insurance organizational structures, business and intermediaries; studied basic documents, including common clauses, policies and insurance contracts.

Education

Bachelor of Science - Health Care Administration

University of The Phoenix
Phoenix
03.2023

High School Diploma -

Hobbs High School
Hobbs, NM
05.2010

Skills

  • Service estimates
  • Records management
  • Data entry
  • Call center experience
  • Calm and patient
  • Effective listening
  • Spanish Translation
  • Payment processing
  • People skills
  • Problem resolution
  • Conflict resolution
  • Critical thinking
  • New Hire Onboarding

Timeline

HR Onboarding Specialist

Nor-Lea Hospital District
02.2024 - Current

Office Clerk

T.K. Stanley INC
6 2012 - 8 2013

Front Desk Receptionist

Dr. Tucker Orthodontist
9 2013 - 11 2013

Service Advisor/Warranty Clerk

Permian GMC
1 2014 - 02.2024

Bachelor of Science - Health Care Administration

University of The Phoenix

High School Diploma -

Hobbs High School
Mildred Mesta