Mildred Ricks
Summary
Proven Customer Service Representative at The ResultsCX, adept in problem-solving and active listening, excelled in managing high-stress situations, boosting customer loyalty through empathetic resolution of complaints. Skilled in critical thinking, efficiently handled escalated calls, ensuring satisfactory outcomes. Demonstrated expertise in both inbound and outbound calls, significantly contributing to client satisfaction for Humana Insurance.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
The ResultsCX
10.2019 - 07.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Handled inbound and outbound calls relating to the healthcare field.
- Humana Insurance was the client
Education
Certificate - Business Administration
Memphis School of Commerce
Memphis TN08.1980
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
Reason for leaving
Reduction in workforce call center relocated to the Philipines
Timeline
Customer Service Representative
The ResultsCX
10.2019 - 07.2024
Certificate - Business Administration
Memphis School of Commerce