Summary
Overview
Work History
Education
Skills
Timeline
Generic

Mildred Smith

Guyton,GA

Summary

Customer service oriented professional able to coordinate the medical office administrative and clerical duties to ensure effective patient services and optimal levels of patient volume and flow. Backed by a solid work history and accustomed to working with vulnerable populations. Follow policies, procedures, and guidelines to ensure consistent quality. Flexible: Adapt to new challenges and ideas and able to develop rapport with diverse populations. Team-Oriented: Motivate to create a collaborative and respectful environment. Customer Service: Regarded as a natural people person with strong interpersonal communication skills. Well-Organized: Manage time and priorities in multi-task environments. Microsoft Office Applications: MS Word | MS PowerPoint | MS Excel | MS Access | MS Teams. Computer Softwares: OneDrive | Zoom | Typing Speed:30 WPM.

Overview

21
21
years of professional experience

Work History

Customer Service Representative

Teleperformance USA
05.2022 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Addressed customer inquiries to ensure satisfaction and foster positive service experience.
  • Delivered prompt service to prioritize customer needs.
  • Met customer call guidelines for service levels, handle time and productivity.

Delivery Driver / Production Associate

Hunters Pride BBQ Sauce
08.2003 - Current
  • Pull, package, and label orders
  • Order supplies, count inventory, prepare and mix ingredients, and answer inbound phone calls
  • Prepare invoices and deposits, track shipments, and maintain paperwork

Lead Life Coach

New Heights Personal Care Home
04.2019 - 03.2020
  • Promoted to Lead (09/2019)
  • Utilized Therap system to document patient interactions, scheduled appointments, and created staff schedules
  • Managed4+ employees, trained new hires, and maintained HIPAA compliance
  • Conducted performance evaluation for employees, managed finances, and called in prescription refills
  • Took vital signs, assisted mentally and physically disabled clients with activities of daily living, and prepared meals
  • Ran errands, accompanied clients on outings, answered inbound phone calls, and documented services provided

Receptionist / Salesperson / Customer Service

Live Smart Technology
03.2018 - 07.2018
  • Performed opening and closing duties and interfaced with customers via inbound and outbound phone calls
  • Oversaw clerical duties, collected payments, processed collections, and handled escalated situations
  • Created documents, enrolled new clients, updated account information, and maintained contracts

Little Tots Daycare – Teacher

Building Block Daycare
05.2016 - 01.2018
  • Answered inbound phone calls, took student attendance, and prepared lesson plans
  • Assured high priority of health and safety of the children and completed incident reports as needed
  • Set a positive example in conduct and maintained safety and cleanliness of the establishment
  • Communicated with parents or guardians regarding daily activities, behaviors, and related issues

Teacher

Little Tots Daycare
05.2012 - 06.2015
  • Answered inbound phone calls, took student attendance, and prepared lesson plans
  • Assured high priority of health and safety of the children and completed incident reports as needed
  • Set a positive example in conduct and maintained safety and cleanliness of the establishment
  • Communicated with parents or guardians regarding daily activities, behaviors, and related issues

Education

HIPAA Essentials for Healthcare Professionals Certificate - undefined

Ultimate Medical Academy

Associate of Science Degree - Health Sciences – Medical Administrative Assistant

Ultimate Medical Academy
01.2022

Effingham County High School
Springfield, Ga
05.2007

Skills

  • Medical Administrative Assistant
  • Medical Terminology
  • Medical Transcription
  • Patient Processing
  • Patient Registration
  • Medical Records Management
  • Check In
  • Check Out
  • Data Entry
  • Release of Information
  • HIPAA Compliance
  • Medical Laws & Ethics
  • CMS1500 Claim Form
  • Billing Cycle
  • Claims Appeal Process
  • Medical Billing Knowledge
  • Third Party Billing
  • Medicare
  • Medicaid
  • HMO
  • PPO
  • Basic Coding Skills for ICD-10 & CPT
  • Insurance Verification
  • Anatomy & Physiology

Timeline

Customer Service Representative

Teleperformance USA
05.2022 - Current

Lead Life Coach

New Heights Personal Care Home
04.2019 - 03.2020

Receptionist / Salesperson / Customer Service

Live Smart Technology
03.2018 - 07.2018

Little Tots Daycare – Teacher

Building Block Daycare
05.2016 - 01.2018

Teacher

Little Tots Daycare
05.2012 - 06.2015

Delivery Driver / Production Associate

Hunters Pride BBQ Sauce
08.2003 - Current

HIPAA Essentials for Healthcare Professionals Certificate - undefined

Ultimate Medical Academy

Associate of Science Degree - Health Sciences – Medical Administrative Assistant

Ultimate Medical Academy

Effingham County High School
Mildred Smith