Mildred Sproles
Yukon,OK
Summary
Dynamic Shift Leader with proven expertise at Firehouse Subs, excelling in team supervision and cash handling. Recognized for enhancing customer satisfaction through effective problem-solving and training initiatives. Committed to operational excellence, I implemented inventory management processes that significantly reduced waste while fostering a collaborative team environment.
Overview
2027
2027
years of professional experience
Work History
Shift Leader
Firehouse Subs
Oklahoma City, OK
2024 - 05.2026
- Supervised daily operations to ensure adherence to safety and quality standards.
- Trained and mentored team members on efficient food preparation techniques.
- Implemented inventory management processes to reduce waste and improve efficiency.
- Managed staff scheduling to optimize labor costs while maintaining service levels.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Enforced company policies and regulations with employees.
- Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development.
- Improved customer satisfaction by promptly addressing their concerns and providing exceptional service.
- Coordinated with kitchen staff to ensure timely preparation of food, reducing customer wait times.
- Maintained cleanliness and organization of workspace, adhering to health and safety standards.
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Trained newly hired sales team in upselling techniques.
Shift Lead
Slim Chickens
Yukon, OK
2022 - 07.2024
- Supervised team of employees to ensure efficient operational workflow.
- Trained new staff on food safety and customer service standards.
- Managed inventory levels, ensuring timely restocking of supplies.
- Coordinated shift schedules to optimize labor efficiency during peak hours.
- Resolved customer complaints promptly, fostering a positive dining experience.
- Completed store opening and closing procedures and balanced tills.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
- Trained and mentored new employees to maximize team performance.
- Provided exceptional customer service by addressing inquiries, resolving issues, and maintaining a welcoming atmosphere for patrons.
- Kept employees operating productively and working on task to meet business and customer needs.
- Trained new employees on company policies, procedures, and best practices for optimal performance.
- Helped store management meet standards of service and quality in daily operations.
- Responded to and resolved customer questions and concerns.
- Supported upper management during critical decision-making processes by providing valuable insights based on firsthand experiences from shift operations.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Resolved conflicts between employees to maintain positive and productive work environments.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
- Maintained clean, adequately stocked, and organized store by streamlining daily operations and introducing new procedures.
- Trained new employees and delegated daily tasks and responsibilities.
- Completed cash and credit card transactions accurately using POS software.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Enforced company policies and regulations with employees.
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Trained newly hired sales team in upselling techniques.
Education
High School Diploma -
Perry High School
Perry05-1992
Skills
- Positive attitude
- Cash handling
- Team leadership
- Problem-solving
- Training assistance
- Team supervision
- Staff education and training
- Staff supervision
- Staff training and development
- POS system operation
- Assigning work
- Sales and upselling
- Role modeling
- Policy enforcement
- Professional appearance
- Sales expertise
- Employee attendance monitoring
- Drawer assignments
- Employee relations
- Shift leadership
- OSHA regulations compliance
- Shift checklists
- Multitasking
- Active listening
- Teamwork and collaboration
- Excellent communication
- Team building
- Willingness to learn
- Teamwork
- Multitasking and prioritizing
- Reliability
- Cash handling and reconciliation
Timeline
Shift Leader
Firehouse Subs
2024 - 05.2026
Shift Lead
Slim Chickens
2022 - 07.2024
High School Diploma -
Perry High School