MILDRED RIONA NYAMAI

• The Quality Team Lead is responsible for ensuring the quality of products in accordance to the procedures outlined in Refresco's Quality Assurance Manual and Standard Operating Procedures
• Adhere to all health and safety policies/procedures, Good Manufacturing Practices (GMPs) and wear the required personal protective equipment (PPE) while in the warehouse or production areas (including but not limited to hairnets/beard nets, safety glasses, hearing protection, steel toe boots and seatbelts while operating forklifts)
• Responsible to adhere to food quality and food safety as per quality standards and/or Safe Quality Food requirements
• Perform all duties in the QA Technician job description if needed
• Monitor and maintain the water treatment system in accordance with the requirements of the production schedule
• Ensure accurate test results by maintaining proper operation, cleanliness and calibration of laboratory equipment
• Maintain laboratory cleanliness at all times
• Conduct routine checks on the production line as needed
• Test products on hold and determine disposition
• Assist and coordinate seam evaluation with OEM vendors
• Send product samples to Columbus or Customers as required
• Send water samples to 3rd party laboratories quarterly and annually
• Conduct or carry out training as required to maintain and optimize performance or increase cross-function ability between departments
• Conduct verification inspections of employee tasks or reports as needed to ensure product quality
• Execute job according to QA standards and testing requirements in order to maximize process and minimize non-conformance
• Must accurately complete all associated documents as per QA SOP Manual
• Carry out other duties as assigned
• Knowledge of quality systems (GMP, HACCP, SAP)
• Working Conditions: Physical-Continuously standing or walking
• Visual/Sensory-This position requires regular need to give moderate attention with one or two senses at a time
• Work environment- Work and environment are very repetitive
• Mental Stress- There is pronounced pressure from deadlines, production quotas, accuracy or similar demands

Adhere to all health and safety policies/procedures, Good Manufacturing Practices (GMPs) and wear the required personal protective equipment (PPE) while in the warehouse or production areas

• Responsible to adhere to food quality and food safety as per quality standards and/or Safe Quality Food requirements
• Ensure all products being run conform to the product specifications as outlined in SAP system, and conduct analysis on raw deliveries, syrup batches and treated water
• Maintain accurate, legible records of all tests and retests performed
• Complete all other required reports (work orders, action reports, etc.) in a timely manner
• Work closely with all departments to improve quality, increase efficiencies, increase yields and eliminate out of specification or damaged product
• Startup lines in an accurate and timely manner.
• Conduct chemical and physical analysis on raw and intermediate processing materials including packaging materials and determine status of materials as acceptable or unacceptable
• Complete flavor changes in an accurate and timely manner through pre-confirming flavor to be run.
• Evaluate finished products against current standards by performing audits to monitor all aspects of finished product and packaging integrity
• Check process control parameters to assure proper equipment application and operation is being maintained by performing secure seal, closure torque and seaming checks
• Ensure accurate test results by maintaining proper operation, cleanliness and calibration of laboratory equipment
• Maintain laboratory cleanliness at all times
• Utilize free time by assisting other technicians or production personnel, filing, preparing reagents, photocopying audit sheets, checking held products, emptying reference samples
• Complete special projects and other reasonable duties as assigned by Lead Hand or Management
• When more than one shift is operating, communicate with the technician coming on shift of any issues which may affect the product

• Check figures, postings, and documents for accuracy
• Record, store, access, and/or analyze computerized financial information
• Control and secure cash and cash equivalents for property according to cash handling policy and procedures
• Organize, secure, and maintain all files and records in accordance with document retention and confidentiality policies and procedures
• Prepare, maintain, and distribute statistical, financial, accounting auditing reports and tables
• Audit and reconcile all revenue postings
• Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; maintain awareness of undesirable persons on property premises
• Follow all company policies and procedures
• Maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers
• Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation
• Speak with others using clear and professional language
• Prepare and review written documents accurately and completely
• Answer telephones using appropriate etiquette
• Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees
• Comply with quality assurance expectations and standards
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance
• Perform other reasonable job duties as requested by Supervisors

• Maintained the National Director's diary
• Sourced and booked conference rooms for BNI meetings and training
• Trained BNI members on BNI Connect
• Keyed in all new members, their renewals and training
• Shared monthly chapter traffic lights with the various leadership teams and also liaised with BNI system administrators to release monthly individual traffic lights to BNI members
• Maintained appropriate filing of personal and professional documentation.
• Oversaw personal and professional calendars and coordinated appointments for future events.
• Responded to emails and other correspondence to facilitate communication and enhance business processes.
• Improved time management of the executive through effective prioritization and organization of tasks.
• Provided multifaceted services to career professionals by running errands, managing mail, scheduling appointments, and arranging transportation.
• Accomplished project deadlines by assisting with task completion whenever required.
• Assisted in the preparation of presentations and reports, contributing to well-informed decision making.
• Facilitated project completion, coordinated with cross-functional teams to meet deadlines.
• Monitored expenses closely, maintaining an organized filing system for easy access to financial records.
• Improved stakeholder communication, crafted and distributed concise briefing materials for executive presentations.
• Maintained confidentiality, handled sensitive information with discretion and integrity.

To represent the interests of BNI throughout my territory by way of New Chapter Growth

• A BNI Franchise has many responsibilities to the membership
• The obvious ones include providing the materials and infrastructure necessary to effectively launch and run chapters
• Most important, however, is the Franchisee's obligation to train members in an effort to become more effective networkers
• Mandatory Requirements: Must attend all offline and online trainings offered by BNI HQ or the National Office relating to Launching Chapters. Attend the Annual BNI International Directors Conference every November.
• Provide a weekly activity report to the National Directors as mandated
• Meet 1-2-1 monthly with the National Director to report on the progress and development of Launch DCs and Core Groups
• Specific Responsibilities: Recruit a suitable team of Launch Director Consultants from existing pool of members and Support Director Consultants in consultation with the Co-National Directors
• Conduct joint Launch Director Consultant training together with the other trainers scheduled on the calendar every 3-4 months
• Lead and manage the team of Launch Director Consultants providing them with guidance and support with core groups
• Help interested parties start new BNI chapters in line with our minimum standards by way of regular workshops on 'How to Start a Chapter'
• Handle problems or issues that arise within a core group in your region
• Report to National Office and/or BNI Headquarters any crisis or major problems that may adversely impact a core group or chapter in your region, the Franchisee or BNI
• Oversee Reporting by Launch Director Consultants
• General Operational Troubleshooting to assist BNI National Office

• Built strong client relationships and provided high value-adding services, resulting in a 10% company market share increase
• Asked appropriate open-ended questions to discover prospects' needs and requirements
• Analysed processes previously used to send products to customers and uncovered a more efficient method that was positively received by all involved parties
• Researched and customized service proposals for clients
• Contacted customers as soon as issues arose to immediately find resolution before the problems escalated
• Developed and maintained long-term relationships with clients

• Greeting clients as they arrive, coordinating their check-ins to assigned rooms and informing them about the hotel's facilities
• Answering guests' requests and making sure our visitors are satisfied
• Provide upscale guest service experiences for clients throughout their stay
• Monitor daily bookings and ensure assigned rooms are prepared prior to check-in
• Coordinate luggage collection and storage
• Check-in and check-out procedures, including reservations and financial transactions
• Promptly address guests' requests, like in-room dining
• Actively listen to and resolve complaints
• Ensure special guests, like disabled people, elderly, children and VIPs, receive personalized services
• Coordinate and manage communication between guests and staff and follow up to ensure we resolve customer concerns
• Inform clients of our hotel services, including breakfast and dining options
• Promote all hotel amenities, conveniences and programs offered
• Manage guest relations team (including Receptionists and Concierges) to ensure we comply with all standards and operating procedures
• Appraise team's performance and produce regular reports
• Liaise with Housekeepers and Wait Staff to provide an overall comfortable guest experience
• Examine daily duties, assign tasks and check on progress
• Analyse customer feedback from hotel guestbook and online reviews and suggest ways to improve ratings
• Recommend local tourist spots, including places to dine, shop and sight-see
• Establish friendly relationships with regular hotel clients

• Responded to customer requests via telephone and email
• Did online bookings for international and local clients
• Advised clients on airline rules and regulations
• Documented all customer inquiries and comments thoroughly and quickly
• Built long-term customer relationships and advised customers on purchases and promotions that the airline had going on
• Cultivated a customer-focused inquiry environment by greeting and responding to all customers in a friendly manner
• Fostered a positive work environment by consistently treating all employees and customers with respect and consideration
• Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot