Mildred Walker
Des Moines
Summary
Detail-oriented and highly organized administrative professional with extensive experience supporting day-to-day operations in fast-paced environments. Proven strengths in customer service, scheduling, office coordination, multi-line phone systems, and recordkeeping. Adept at building strong relationships with clients, coworkers, and leadership. Eager to leverage administrative and front-desk expertise to contribute to a team-oriented office setting.
Overview
12
12
years of professional experience
Work History
Administrative Support / Client Services/Sales Floor Associate
Honda of Seattle
06.2019 - Current
- Delivered a high level of customer service by responding to inquiries via phone, email, and in person.
- Scheduled appointments, coordinated test drives, and followed up on client documentation.
- Maintained accurate records of customer interactions, purchases, and transactions.
- Prepared final delivery paperwork and coordinated internal processes to ensure smooth handoffs.
- Supported the sales and finance teams with data entry, filing, and document management.
Customer Service Representative
La-Z-Boy Furniture Galleries
07.2018 - 06.2019
- Served as a point of contact for customers, addressing product inquiries and service needs.
- Managed scheduling for deliveries and returns; maintained organized logs and files.
- Handled inbound and outbound calls on a multi-line phone system.
- Processed orders, returns, and billing adjustments with attention to accuracy.
- Updated customer account details in the system to ensure information was current and correct.
Client Coordinator /Administrative Sales Support Specialist
Mungenast Alton Toyota
09.2014 - 06.2018
- Supported vehicle purchase processing and maintained documentation for financing and compliance.
- Coordinated appointments, responded to client emails and phone calls, and ensured timely follow-ups.
- Assisted with data entry and inventory tracking systems to maintain accurate vehicle availability records.
Customer Support Associate
Illinois Wholesale Furniture
08.2013 - 08.2014
- Assisted customers with product questions, availability, and service needs.
- Maintained organized records of orders, deliveries, and service issues.
- Worked closely with sales and warehouse teams to coordinate smooth delivery scheduling.
Education
Certification - Medical Office Specialist
CALC Institute of Technology
Alton, ALSkills
- Goal oriented
- Customer service
- Sales and promotions
- Computer proficiency and Microsoft office
- Admissions support
- Records management
- Electronic medical record software
- Patient scheduling proficiency
Timeline
Administrative Support / Client Services/Sales Floor Associate
Honda of Seattle
06.2019 - Current
Customer Service Representative
La-Z-Boy Furniture Galleries
07.2018 - 06.2019
Client Coordinator /Administrative Sales Support Specialist
Mungenast Alton Toyota
09.2014 - 06.2018
Customer Support Associate
Illinois Wholesale Furniture
08.2013 - 08.2014
Certification - Medical Office Specialist
CALC Institute of Technology
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