Mildred Washington
Homestead,FL
Summary
Seasoned Managing Assistant with background in office administration, team coordination, and project management. Strengths include excellent communication and customer relation skills, and problem-solving skills. Previous roles have led to improved operational efficiency and productivity. Strong communicator with aptitude for building lasting professional relationships.
Overview
21
21
years of professional experience
Work History
Managing Assistant
A. Bernard Financial Services
Miami, FL
11.2015 - Current
- Assisted clients with Health and Life Insurance enrollment, Annuities, and tax client data entry. Managed phone calls, client seating, and scheduled appointments for new and existing clients.
Case Manager
Bay Point Schools
Miami, Florida
11.2003 - 02.2009
- Maintained accurate case records and documentation according to agency guidelines for youth on Case load.
- Participated in interdisciplinary team meetings to discuss treatment options for youth.
- Advised staff members on effective strategies for working with challenging client behaviors.
- Compiled monthly reports on the youths progress and submitted them to Juvenile Judges and their probation officers
- Assessed clients' needs, developed service plans and monitored progress towards goals.
- Educated clients about mental health conditions, medications and self-care techniques.
- Accompany youth to court and present their overall program progress and potential risk to re-entering society
Education
Bachelor of Arts - Criminal Justice
Florida Memorial University
Opa-locka, FL07-2002
Skills
- Scheduling expertise
- Project Planning
- Customer Service
- Documentation And Reporting
- Excellent Communication
- Problem-solving aptitude
Timeline
Managing Assistant
A. Bernard Financial Services
11.2015 - Current
Case Manager
Bay Point Schools
11.2003 - 02.2009
Bachelor of Arts - Criminal Justice
Florida Memorial University