Summary
Overview
Work History
Education
Skills
Timeline
Generic

MILDRED A BRADFORD

Sugar Land,TX

Summary

Responsible Data Specialist bringing abundant experience from varying data entry settings. Well-coordinated and detail-oriented in addressing and resolving system issues to complete assignments. Decisive and analytical problem-solver.

Overview

15
15
years of professional experience

Work History

Data Entry Specialist

Gopherwood Consulting LLC
07.2021 - Current
  • Data Entry: Accurately input data from various sources into company's databases or systems.
  • Data Verification: Review data for errors or discrepancies and make necessary corrections.
  • Data Quality Assurance: Conduct regular audits to ensure data integrity and accuracy.
  • Confidentiality: Maintain strict confidentiality and security of sensitive information.
  • Record Maintenance: Organize and maintain physical and electronic records in systematic and accessible manner.
  • File Management: Create and manage files and folders to facilitate efficient data retrieval.
  • Reporting: Generate reports or summaries based on entered data as requested
  • Timely Completion: Meet established deadlines for data entry tasks and projects.
  • Communication: Collaborate and communicate effectively with team members or supervisors regarding data-related issues or updates
  • Adherence to Procedures: Follow established guidelines, protocols, and standard operating procedures for data entry and record keeping
  • Troubleshooting: Identify and resolve data-related issues or discrepancies
  • Continuous Improvement: Suggest process improvements to enhance efficiency and accuracy of data entry tasks.

Data Entry Clerk

Psalms Logistics
06.2018 - 05.2021
  • Join research focus groups and receive complete written studies
  • Completed data entry tasks with accuracy and efficiency.
  • Reviewed information to identify relevant data
  • Verified accuracy of data entered into system to produce error-free reports.
  • Scanned documents and saved in database to keep records of essential organizational information.
  • Sorted documents and maintained organized filing process.
  • Entered data into various computer systems accurately using Microsoft Office Suite.
  • Gathered invoices, statements, reports, and personal details from employees, other departments, and clients
  • Create accurate spreadsheets and update databases
  • Ensured data is backed up and maintained confidentiality
  • Organized, sorted, and checked input data against original documents.

CUSTOMER SERVICE FOR SPRINT NETWORK

ACS A XEROX COMPANY
01.2015 - 04.2018
  • Handling high volume of inbound calls busy call center
  • Reconciling billing discrepancies
  • Research and resolving billing enquiries.
  • Explain products and services.
  • Resolving escalated issues in timely and appropriate manner and practicing excellent customer care.
  • Shared personal recommendations and product knowledge with customers to help determine correct product for customer DIY projects.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Listened to customer needs and desires to identify and recommend optimal products.

DEBT COLLECTOR/CUSTOMER SERVICE

UNIVERSAL FIDELITY LP
03.2013 - 11.2014
  • Reconciling billing discrepancies
  • Documented customer payment interactions and account statuses for future reference.
  • Research and resolving billing enquiries
  • Explain products and services
  • Resolving escalated issues in timely and appropriate manner and practicing excellent customer care.
  • Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
  • Maintained high volume of calls and met demands of busy and productive group.
  • Worked in call center environment handling manual and automatically dialed outbound calls.

Sales Rep/Customer Service

US CELULAR
02.2010 - 02.2013
  • Handling high volume of inbound calls busy call center
  • Research and resolving billing enquiries, organize and daily follow up, explain products and services
  • Reconciling billing discrepancies
  • Responsibility includes assisting new and existing members regarding their membership and enrolling the new members
  • Resolving escalated issues in a timely and appropriate manner and practicing excellent customer care.
  • Promoted new products and services to existing customers, driving revenue growth and satisfaction.
  • Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.

CUSTOMER SERVICE /TECHNICAL SUPPORT

B LINK FINANCIAL
06.2008 - 02.2010
  • Processing customer orders over phone, receiving orders via-fax internet and mail
  • Handling inbound calls, setting up new accounts, maintaining existing accounts and addressing customer complaints.
  • Provide telephone support on PC/ network hardware and software in mixed platform of window NT4.0 and workstation.
  • Assisted customers in identifying issues and explained solutions to restore service and functionality.
  • Documented support interactions for future reference.

Education

Associate of Science - Science Laboratory Technology

Ogun State Polytechnic
NIGERIA
2008

High School Diploma -

Anglican Grammar School
NIGERIA
2006

Skills

  • Database management System (DBMS)
  • Analytical skills
  • SQL
  • Extract, Transform, Load (ETL)
  • Power BI
  • Microsoft Word
  • Communication
  • Attention to details
  • Ability to prioritize
  • Multitask and work in fast paced environment
  • Strong data and root cause analysis
  • Microsoft Office
  • Microsoft excel
  • Data entry specialist
  • Data Collection
  • Word Processing
  • Information Purge
  • Data Reporting

Timeline

Data Entry Specialist

Gopherwood Consulting LLC
07.2021 - Current

Data Entry Clerk

Psalms Logistics
06.2018 - 05.2021

CUSTOMER SERVICE FOR SPRINT NETWORK

ACS A XEROX COMPANY
01.2015 - 04.2018

DEBT COLLECTOR/CUSTOMER SERVICE

UNIVERSAL FIDELITY LP
03.2013 - 11.2014

Sales Rep/Customer Service

US CELULAR
02.2010 - 02.2013

CUSTOMER SERVICE /TECHNICAL SUPPORT

B LINK FINANCIAL
06.2008 - 02.2010

Associate of Science - Science Laboratory Technology

Ogun State Polytechnic

High School Diploma -

Anglican Grammar School

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MILDRED A BRADFORD