Mildred J Diaz

* Supervised daily operations for OP Admissions & ED Registration. Staffing/Scheduling and Payroll. Ensuring yearly evaluations, competencies and educational requirements as completed. Interviewed potential candidates for the team. Adherence to SLUHN policy and procedures.

* Managed Epic Patient Workqueues on a daily bais to correct errors on encounters that must be fixed.

* Verified insurance information with insurance carriers for edibility and referrals. Documenting responses.

* Actively participated in maintaining and improve quality improvement initiatives in regard to Patient Experience with the staff by demonstrating Performance improvement suggestions.

* Take active role in facilitating team approach to functions within the department. Attend departmental meetings. Participated with team members in resolution of problems as they are identified.

* Performed other related duties as assigned.

* Access Epic and maintained accurate information necessary to create a Hospital Account Record. Complete accounts with detailed demographics, insurance and the financial information required.

* Greets and directs patients and visitors for the entire facility to provide friendly and courteous services at all times. Monitor and enforce visitor policy for the entity.

* Supported hospital compliance effort by adhering to HIPPA guidelines and maintaining the confidentiality of patient information.

* Maintain knowledge of current insurance regulations. trends and network policies. Completed e-Learnings required.

*Answer the telephone with the appropriate scripted greeting, in a timely manner, assist and/or direct the caller to the appropriate person or department. Call department clinical staff and communicate all health concerns, chief complaints that require immediate attention.

* Performed other duties as assigned.