Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
Generic

Mildred "Milly" Mancilla

Salt Lake City,UT

Summary

Professional underwriter with strong foundation in risk assessment and policy analysis, adept at making informed decisions to manage and mitigate potential losses. Known for fostering effective team collaboration, ensuring seamless communication, and adapting swiftly to evolving needs. Demonstrates expertise in customer relationship management, underwriting procedures, and regulatory compliance. Consistently delivers results through analytical thinking, problem-solving skills, and reliability.

Overview

23
23
years of professional experience
1
1
Certification

Work History

Personal Lines Underwriter

Burns & Wilcox
12.2013 - Current
  • Underwrite and generate quotes (non-admitted, admitted, and High Value)
  • Visit agents to market our company and maintain great relationships with our Focus Agents
  • Train Assistant Underwriters as needed
  • Review all incoming submissions for eligibility

Mortgage Loan Processor II

Veritas Funding
10.2012 - 11.2013
  • Consistent in ordering titles, appraisals, transcripts, hazard insurance, and flood certificates
  • Verify loan information on title, hazard, flood certificate, and appraisal is correct.
  • Weekly study review with Loan Officer of Fannie Mae and FHA guidelines
  • Assist team with Verifications of Employments and Verifications of Deposits
  • Send out weekly status updates to borrowers and real estate agents.
  • Assist loan officer and loan processer with anything they need assistance with.
  • Follow-up with borrowers to make sure we have all signed initial disclosure

Administrative Assistant

Segelke Financial
12.2011 - 10.2012
  • Provide executive-level assistant support to president of company.
  • Write term life insurance for Zions Bank commercial loan clients.
  • Submit life insurance and annuity applications to a variety of companies.
  • Order medical exams for insurance applications.
  • Follow-up on all requirements needed for cases pending.
  • Run quotes and prepare proposals as needed.

Customer Service Representative

Grant-Hatch Insurance Agency
02.2007 - 12.2011
  • Re-wrote home, auto, recreational vehicle, boat, and motorcycle insurance policies as needed.
  • Promoted from Administrative Assistant (see below) to customer service
  • Responsible for providing quality customer service to clientele.
  • Process endorsements, cancellations, reinstatements, payments and agent “write-backs”.
  • Managed Zions Bank's referral system; assign referrals to agents and update status.
  • Assisted agents with re-shopping clients with multi carriers to place them with best company.

Administrative Assistant

Zions Insurance Agency Insurance Agency
08.2003 - 02.2007
  • Responsible for a wide variety of administrative and support services to the insurance department.
  • Primary responsibility was management of the insurance referral system.
  • Provided customer service to clients, invoiced policies and provided reception coverage for agents.
  • Assisted Spanish-speaking clients with insurance related information and services.
  • Contacted prospects for purposes of obtaining required information for appropriate insurance quotes.

Customer Service Representative

Zions Bank
11.2002 - 08.2003
  • Provided customers assistance with banking transactions and information.
  • Responsible for cross-selling of banking and financial products to customers.

Education

Diploma -

Kearns High School
Kearns, Utah
06.2000

Certificate - Web Design

Universtity of Utah
01-2002

Skills

  • Underwriting guidelines
  • Loss control
  • Self motivation
  • Client relations
  • Goal setting
  • Adaptability
  • Reliability
  • Attention to detail
  • Problem-solving
  • Training and mentoring
  • Hazard analysis
  • Coverage determination
  • Quote rates
  • Relationship building
  • Team collaboration
  • Problem-solving abilities

Accomplishments

My team was a top national producer in 2024.

Certification

  • License in Property and Casualty Insurance, State of Utah. 2007-10
  • Certificate, Web Designer, PC Training West subsidiary of University of Utah. 2002-05

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Personal Lines Underwriter

Burns & Wilcox
12.2013 - Current

Mortgage Loan Processor II

Veritas Funding
10.2012 - 11.2013

Administrative Assistant

Segelke Financial
12.2011 - 10.2012

Customer Service Representative

Grant-Hatch Insurance Agency
02.2007 - 12.2011

Administrative Assistant

Zions Insurance Agency Insurance Agency
08.2003 - 02.2007

Customer Service Representative

Zions Bank
11.2002 - 08.2003

Diploma -

Kearns High School

Certificate - Web Design

Universtity of Utah

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