Milea Ring
Malvern,AR
Summary
Experienced administrative assistant with a proven track record, showcasing exceptional organizational skills and a strong commitment to maintaining confidentiality. Skilled in expeditious typing and conflict resolution, resulting in increased customer satisfaction and operational efficiency. Possesses a keen eye for detail and a cooperative team spirit, consistently contributing to a positive and productive work environment. A receptive learner who is always eager to acquire new skills and knowledge.
Overview
9
9
years of professional experience
Work History
Medicaid Tier 1 Agent
AFMC
09.2024 - Current
- Maintained up-to-date knowledge on Medicaid policy changes, ensuring accurate application throughout all aspects of work performed.
- Collaborated with cross-functional teams to address complex customer inquiries effectively.
- Maintained high-performance standards by consistently meeting or exceeding key performance metrics.
- Managed escalated calls calmly and professionally, defusing difficult situations while maintaining a focus on satisfactory resolutions for clients.
- Educated clients about their rights and responsibilities under the Medicaid program, empowering them to make informed decisions about their care options.
Administrative Assistant
Healthway Inc.
01.2024 - 08.2024
- Maintained files and filing, keeping sensitive information confidential.
- Answered phone calls, resolved issues, directed inquiries to appropriate personnel, responded to customer requests in a timely manner.
- Kept up to date with CMN's, Medical recertification's, PA's, and billed patients based on their deductible.
- Provided administrative support to management staff, including scheduling meetings and appointments, preparing agendas, and maintaining records.
- Compiled and entered data into various databases to ensure accuracy and completeness.
- Maintained database of client contact information with accuracy and attention to detail.
Event Management Staff Member
The Roark Group
10.2022 - 06.2023
- Set up and tore down equipment for large scale events, conferences and out of state corporate events such as Walmart YBM.
- Managed crowds and monitored safety during events.
- Settled disputes or helped solve other customer concerns such as booth layouts and equipment setup.
- Properly prepped/packed event booths and graphics for transportation to and from warehouse.
- Negotiated with vendors to achieve most favorable terms.
- Worked with professional and trade associations to create memorable and successful events.
Kitchen Line Cook
Walk-On's Bistreaux & Bar
02.2022 - 08.2022
- Managed restaurant stock schedule to monitor product freshness and rotate out old products.
- Collaborated with servers to collect information about specific customer desires and dietary needs.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
- Created identical dishes numerous times daily with consistent care, attention to detail and quality.
- Handled portion control activities according to specified instructions provided by chef.
- Grilled meats and seafood to customer specifications.
Line Cook and FOH Server
McClards BBQ
04.2021 - 02.2022
- Cultivated warm relationships to create repeat customers.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Kept track of event finances, initial deposits, due payments and final balances.
Office and Receptionist Intern
St. Vincent De Paul
08.2015 - 02.2020
- Provided administrative support to the office staff by answering phones, filing documents, and data entry.
- Assisted in creating and setting up classes for grades third to tenth, as well as preparing and delivering lessons.
- Translated emails, lessons, and documents for parents or students that required Spanish interpretation.
- Promoted sign ups for classes summer activities, and ensured a smooth and effortless sign up experience for parents and their children.
- Coordinated successful student organization events and activities.
Education
High School Diploma -
Rogers High School
Rogers, AR05.2021
Journalism Projects
University of Arkansas, Fayetteville
Fayetteville, AR2019
Skills
- Interpretation and Translation Services
- Astute Learner that Exceeds Expectations
- Team-Oriented and Cooperative
- Expeditious Typing Skills
- Calm and Professional Under Pressure
- Efficient and Detail-Oriented
- Conflict and Complaint Resolution
- Error Identification
- Verbal and Written Communication
- Upbeat and Positive Personality
- Patient and Empathetic
Accomplishments
- Played a key role in starting the Arkansas Soul Journalism Project at the University of Arkansas while the youngest to apply and be accepted
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Quote
Each small task of everyday life is part of the total harmony of the universe.
Saint Thérèse de Lisieux
Timeline
Medicaid Tier 1 Agent
AFMC
09.2024 - Current
Administrative Assistant
Healthway Inc.
01.2024 - 08.2024
Event Management Staff Member
The Roark Group
10.2022 - 06.2023
Kitchen Line Cook
Walk-On's Bistreaux & Bar
02.2022 - 08.2022
Line Cook and FOH Server
McClards BBQ
04.2021 - 02.2022
Office and Receptionist Intern
St. Vincent De Paul
08.2015 - 02.2020
Journalism Projects
University of Arkansas, Fayetteville
High School Diploma -
Rogers High School
Similar Profiles
NELCEHA CHAMBERSNELCEHA CHAMBERS
Member Service Representative II at AFMCMember Service Representative II at AFMC
Chassity StewartChassity Stewart
Customer Service Advocate at AFMCCustomer Service Advocate at AFMC
Nicole SharpNicole Sharp
Unit Training Manager, NH-II, DAF at AFMCUnit Training Manager, NH-II, DAF at AFMC