MILEIDY ROSADO
Chicopee,MA
Overview
13
13
years of professional experience
Work History
Kitchen Supervisor
Elior North America
08.2022 - Current
- Supervised daily kitchen operations, ensuring compliance with health and safety regulations.
- Trained and mentored staff in food preparation techniques and kitchen protocols.
- Managed inventory levels, reducing waste through effective stock rotation practices.
- Implemented process improvements to enhance kitchen efficiency and productivity.
- Coordinated scheduling of kitchen staff, optimizing labor costs while meeting service demands.
- Facilitated communication between front-of-house and back-of-house teams to streamline service delivery.
- Trained new team members on kitchen procedures, safety protocols, and company standards.
- Planned and executed promotions and special events in close collaboration with management.
Food Service Ambassador
Baystate Medical Center
05.2019 - 08.2022
- Delivered exceptional customer service to patients and visitors, enhancing overall dining experience.
- Collaborated with kitchen staff to ensure timely food delivery and adherence to dietary restrictions.
- Trained new hires on company policies, procedures, and best practices, fostering an environment of continuous learning and growth within the team.
- Ensured dietary restrictions were accommodated by closely communicating with both guests and culinary team members.
- Handled guest concerns professionally, resolving issues promptly to maintain high levels of customer satisfaction.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Cross-trained in other kitchen positions to support staff and meet customer needs and demands.
Manager
Dominos Pizza Inc.
03.2013 - 08.2019
- Managed inventory levels, optimizing supply chain processes for efficiency.
- Trained and mentored team members on operational best practices and service protocols.
- Developed scheduling strategies to maximize staff productivity during peak hours.
- Analyzed sales data to identify trends, adjusting operations for improved performance.
- Established safety protocols, promoting a safe working environment for all employees.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Cross-trained existing employees to maximize team agility and performance.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
Education
High School Diploma -
Central High School
Springfield, MASkills
- Food safety
- Inventory control
- Operations management
- Staff training
- Sanitation standards
- Cost control
- Health code compliance
- Scheduling staff
- Order delivery practices
- Schedule development
- Customer service
- Cash handling
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Kitchen Supervisor
Elior North America
08.2022 - Current
Food Service Ambassador
Baystate Medical Center
05.2019 - 08.2022
Manager
Dominos Pizza Inc.
03.2013 - 08.2019
High School Diploma -
Central High School