Mileisy Gonzalez
Miami,FL
Summary
To obtain position in hospitality and customer service industry due to this being areas of expertise skill training.,energetic,professional and 18 years of experience in restaurants industry and resort properties.
Overview
16
16
years of professional experience
Work History
Fine Dining Server
The Ritz-Carlton Hotel
10.2021 - Current
- Greeted guests warmly to foster welcoming environment.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Suggested wine and cocktail pairings to go with specific menu item.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
Waitress
Carmine's Italian Restaurant - Las Vegas
06.2016 - 08.2020
Warm welcome and acknowledge guest .Provide Exceptional knowledge of cuisines and beverages .Delivered full understanding of menu and specials,answer all guest queries. Anticipated and address all guest needs in prompt manners.
Dispatcher/cashier-room Service
The Cromwell Las Vegas Hotel & Casino
11.2015 - 06.2016
Greet customers in prompt and courteous manner.Answer telephones using proper phone etiquette as described in standards .Count out cash drawer at end of shift.
Fine Dining Server
The Ritz-Carlton Key Biscayne, Miami
02.2008 - 02.2015
Welcome and acknowledge the guest in warm and polite manner.Provide exceptional knowledge in cuisines and beverages.Delivered full understanding of menu and specials.Wine pairing to food.Answers all guests queries anticipated and address all guest need in prompt manner.
Education
Associate of Arts - Sommeliers
Court of Master Sommeliers Veritas
Las Vegas, NV11.2018
High School Diploma - science
Jose Marty
Holguin, Holguin1996
Skills
- Strong customer relationship builder Ability to handle /resolve problems Proven success in up-selling Team-oriented High energy and certified sommelier
Affiliations
Timeline
Fine Dining Server
The Ritz-Carlton Hotel
10.2021 - Current
Waitress
Carmine's Italian Restaurant - Las Vegas
06.2016 - 08.2020
Dispatcher/cashier-room Service
The Cromwell Las Vegas Hotel & Casino
11.2015 - 06.2016
Fine Dining Server
The Ritz-Carlton Key Biscayne, Miami
02.2008 - 02.2015
Associate of Arts - Sommeliers
Court of Master Sommeliers Veritas
High School Diploma - science
Jose Marty
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